Service Analytics Reporting Specialist| S3 | CIO | Milton Keynes

Service Analytics Reporting Specialist | S3 | CIO | Milton Keynes

Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you!

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The purpose of the role is to ensure IT Service Analytics Reporting including 3rd party and stakeholder management, adhere to and comply with KPIs and SLAs, as well as driving Continuous Service Improvement initiatives (CSI).

The role holder will develop close collaboration with Service Management Governance Specialist on the construction, implementation and reporting of the IT Service, with specific focus on continuous monitoring, auditing, risk control and regulatory reporting.

The difference you'll make:

• Being accountable for the day to day management of the IT Operations service delivery framework
• Collaborating with Service Management Governance to effectively measure reporting processes, and their adherence to internal and external statutory requirements including KPI's, OLA's and SLA's
• Constructing Service Management reviews to improve quality and customer/ colleague satisfaction and to drive Systemic improvement initiatives for IT Operations
• Detecting and summarising patterns in data and findings by producing simple reports
• Ensuring compliance with applicable reporting regulations, standards, and frameworks by assessing and addressing compliance requirements within the organisation risk management processes
• Identifying and evaluating management reporting requirements across the organisation

What you'll bring:

These are the essential requirements you need to be successful in this role:

• IT technical knowledge/skills and of service management reporting
• Power BI expert with extensive knowledge of how best to utilise the tool
• Deliver executive reports that are suitable for multiple level reporting
• Office suite expert
• Demonstrable knowledge/skills of statutory reporting matrixes and process, to meet both organisation (internal) and external (statutory) requirements
• Relationship building and management skills with both internal and external customers and partners

It would also be nice for you to have:

• Experience within banking or financial institution technology operations
• Undergraduate degree in business, banking or related discipline or relevant work experience supported by a professional certification/licence such as ITIL (IT Infrastructure Library), ISO 20000 Service Management Standard or equivalent

What else you need to know:

This role is based in Milton Keynes.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role in this location, it's important you consider your travelling distance, time and cost from your home to the office location.

We're happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you're interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Application process

If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :-

1st Stage - Technical Interview - this will a 30min technical interview with one of the team

2nd Stage - A one-hour formal interview where we will ask both technical and competency-based questions. This can be done virtually or face to face depending on your situation.

If there's anything we can do in the recruitment process to help you achieve your best, please let us know.

Inclusion

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

• Eligible for a discretionary performance-related annual bonus.
• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• £6,000 car allowance per year.
• Company funded individual private medical insurance.
• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander's success by saving or investing in our share plans.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

What to do next:-

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.