Service Analytics Reporting Analyst | S2 | CIO

Service Analytics Reporting Analyst | S2 | CIO

Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you!

Join our community.

As our team is expanding, we have an exciting opportunity for a Service Analytics Reporting Analyst to join our team in Milton Keynes - Unity Place.

You'll play a key role ensuring the consistent generation of I.T. Operations Reporting and the associated quality control and analysis of the data for trend or anomaly. The reports we generate for the business provide key information and BI and are an essential part of the core I.T. operations team.

You'll collaborate closely with the Service Management Governance Specialist on the reporting of the I.T. Services, with specific focus on continuous monitoring, auditing, risk control and regulatory reporting. If you're someone who's performed a similar role already, this is the perfect opportunity to develop your career.

The difference you'll make:

• Ensuring the consistent provision and precise detail of all I.T. Operational reports and being the Point of Contact for any incoming queries and requests
• Working in a team to collaborate with Service Management Governance to effectively measure reporting processes, and their adherence to internal and external statutory requirements including KPIs, OLAs and SLAs
• Attending Service Management reviews when required to improve quality and customer and colleague satisfaction
• Driving Systemic improvement initiatives for I.T. Operations
• Detecting and summarising patterns and anomalies in data and findings and consulting with the relevant departments to increase overall BI and data understanding
• Being responsible for the day-to-day delivery of the I.T. Operations reporting framework

What you'll bring:

These are the essential requirements you need to be successful in this role:

• Experience working with and generating large and complex reports to many different business stakeholders and departments
• Understanding of working with reporting in a highly regulated and controlled environment would be beneficial
• Experience working with PowerBI and ServiceNow, and the generation and production of data structured reports
• High levels of attention to detail and data assurance
• Inquisitive nature in company wide data analysis, ability to question data anomalies with confidence
• Experience of assisting with compliance on applicable reporting regulations, standards, and frameworks by assessing and addressing compliance requirements within the organisation risk management processes

It would also be nice for you to have:

• Experience within banking or financial institution technology operations
• Relevant work experience (IT Infrastructure Library), ISO 20000 Service Management Standard or equivalent

What else you need to know:

This permanent role is based in our Unity Place - Milton Keynes office.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role in this location, it's important you consider your travelling distance, time and cost from your home to the office location.

We're happy to discuss specific working patterns and arrangements within this hybrid approach during the recruitment process.

If you're interested in this role but with part-time hours or a job-share we would still love to hear from you and discuss these.

Application Process

If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be:

1. 1st Stage - Technical Interview - this will be a 30min technical interview with one of the team
2. 2nd Stage - A one-hour formal interview where we will ask both technical and competency-based questions. This can be done virtually or face to face depending on your situation.

If there's anything we can do in the recruitment process to help you achieve your best, please let us know.

Inclusion

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you.

As well as salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• £500 annual cash allowance to spend on our great range of benefits.
• Eligible for a discretionary performance-related annual bonus.
• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 27 days' holiday plus bank holidays, which increases to 28 days after 5 years service, with the option to purchase up to 5 contractual days per year.
• Free access to a range of digital health services, including GP.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Share in Santander's success by saving or investing in our share plans.
• Support your favourite causes through charitable giving and our community partnerships.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

What to do next:

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.