Service Advisor- Liverpool

Tesla; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job description

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

We are seeking an energetic, friendly, and ambitious professional to handle multiple administrative and customer service-related responsibilities. The Service Assistant role is to provide a positive experience by managing certain back of house processes which in effect creates a more seamless customer journey.

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
• The chance to work with innovative technology, advanced tools and software.
• Ongoing training and development to help you grow your skills and career.
• A competitive compensation and benefits package.
• A safe, clean and fun workplace.

What You’ll Do:

• Providing effective and courteous service to all visitors, existing customers, and employees.
• Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests.
• Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times.
• Creation of purchase orders to ensure timely progression of 3rd party repairs.
• Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues.
• Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
• Provide workshop support on loan vehicle administration relating to customer appointments.
• Working collaboratively with Front of House, manage the parking arrangements on site.
• Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns.
• Audits of Loan Vehicles.
• Account Receivables for site specific vehicles and chasing any outstanding balances.
• Supporting customers with queries, bookings and education on vehicle use when required.
• Provide an all-round excellent experience to our customers on a day-to-day basis.

What You’ll Bring:

• Excellent written and oral communications skills in English.
• Exceptional Customer Service and soft skills.
• Ability to effectively prioritise and multi-task.
• Creative mindset that thinks outside the box and can invent new solutions to problems.
• Flexible schedule and shift working.
• Attention to detail and accuracy.
• Ability to work well under pressure and with a diverse range of personalities.
• Establish and maintain positive, cooperative, and working relationships.
• Excellent skills with Microsoft Office packages.
• Full valid UK driver’s license for 2 or more years.

Apply today. All applications must be submitted electronically, and contain an English CV.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.