Service Advisor - Harwoods

JOB PURPOSE

Manor Royal Crawley Jaguar Land Rover West Sussex RH10 9LW United Kingdom

The role of the Parts Advisor is to:

Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.

Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.

Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.

Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.

Department/Business/Location: Service

Reports to: Aftersales Manager

KEY RESPONSIBILITIES

1. Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
2. Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
3. Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
4. Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
5. Confidently establish an understanding agreement with the customer of the work to be carried out.
6. Accurately maintain the service department loading system in line with workshop capacity.
7. Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
8. Understand and adhere to manufacturer service requirements.
9. Maintain safe working practices and abide high standards of the business.
10. Take on additional responsibilities as required by the business.

Skills & Requirements

Essential

• Full UK driving licence.
• Organised.
• Smart appearance.
• Confident.
• Ability to excel in a team-based environment and achieve common goals.

Experience: Desirable

Relevant experience in a customer facing role delivering excellent service.

Main Dealer or independent garage Service Advisor experience essential.

* 25 days annual leave + Bank Holidays!

* FREE onsite parking!

* State of the Art Jaguar Land Rover ARCH facility!