SERVICE ADVISOR

Service Advisor
Salary: £29,000 - £31,000 (D.O.E)
Location: Poole, Dorset
Hours: Monday - Friday 8:00 - 18:00 with 1 in 4 Saturdays
Drivers licence essential

About the role/our client:
Our client is a highly prestigious brand, offering a great working opportunity to work in the aftersales department, supporting the business through effective communication with all internal and external interactions.

Main Responsibilities:

1. Manage calls with the service department to book in and arrange collections of customer vehicles.
2. Provide outstanding customer service with all customer interactions across various channels.
3. Recognise and act upon opportunities to upsell to work towards the team KPI's.
4. Demonstrate expertise when handling handovers, answering any questions and complete all administrative tasks involved.
5. Distribute jobs to internal Workshop Controller, passing on any relevant information gained for a smooth transfer.
6. Manage customer expectations through strong communication and regular updates, where necessary.
7. Follow up on any cancellations with the aim of re-booking.
8. Data entry, recording and updates on vehicle records meticulously.
9. Handle any complaints with care and empathy, aiming for resolution, escalating when needed.

Skills/Experience Required:

1. Proven ability to provide excellent customer service skills.
2. Strong communication, written and verbal.
3. Ability to follow internal processes with compliance and regulation.

In return for your hard work and commitment, our client offers fantastic benefits, including:

1. Car Scheme and vehicle purchase discounts.
2. Career Development, consistent support for growth through inhouse training systems.
3. Life Assurance, Health Cash Plan, Mental Health Support and Annual Paid Flu Vaccinations.
4. Discounts on MOT's, Services, Parts and Accessories, for you and your family.
5. Access rewards and discounts including gym memberships through Simply Rewards.
6. Local Discounts
7. Social events