Service Advisor

Austin Fraser; Grays; On-site; GBP 25,000 - 28,000; Full time

Job description

Experienced Automotive Service Advisor required to work Monday - Friday, 8am - 6pm, and Saturdays, 8am - 2pm on a 1 in 3 rotation. Salary per hour is £25,000 - £27,000 depending on experience, plus achievable bonus plan. Fantastic additional perks available - such as pension, life assurance, employee car purchase scheme.

Daily duties:

1. Arrange vehicle services via telephone and face to face communication
2. Understand customer's requirements, addressing any specific concerns
3. Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames
4. Contact customers to advise of further services or costs that arise during the service
5. Arrange alternative transport for the customer

Benefits:

1. Salary per annum is £25,000 - £28,000
2. Achievable bonus plan
3. Pension
4. Life assurance
5. Employee car purchase
6. Repair discount scheme

The ideal applicant will have their own transport given the site location. The ideal applicant will have a passion for customer service, excellent face to face and telephone communication skills. Computer literacy is essential, as is the ability to learn new systems quickly.

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our web.