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Service Advisor

Sytner BMW

Cardiff

On-site

GBP 20,000 - 30,000

Full time

27 days ago

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An established industry player is seeking a dedicated Service Advisor to join their dynamic team. In this role, you will be the crucial link between customers and the workshop, ensuring exceptional service and satisfaction. Your responsibilities will include keeping customers informed about their vehicle servicing, addressing inquiries, and providing expert advice on products and services. This position offers a chance to grow and develop within a supportive environment, with comprehensive training provided. If you are passionate about customer care and eager to learn, this opportunity could be the perfect fit for you.

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Business social events

Strong customer service background is beneficial for high satisfaction.
Excellent organizational skills and attention to detail are essential.

Provide outstanding customer care and act as a link between customers and the workshop.
Keep customers informed about vehicle servicing and answer queries.

Customer Service

Organizational Skills

Attention to Detail

Communication Skills

Willingness to Learn

Kerridge

Sytner Cardiff is looking for a Service Advisor.

Your role

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.

Working knowledge of Kerridge would be advantageous, but not essential.

Rewards