Service Administration Manager - Glasgow

Job Title: Service Administration Manager

Location: Glasgow

Salary: £29,000.00 per annum

Hours: 40 hours a week

Our client, one of the UK’s leaders in providing innovative construction and engineering solutions for clients within a variety of sectors including Retail, Health, Education and Commercial, now has an immediate need to employ a reliable Service Administration Manager to work across their internal business divisions who will deal with all administrative duties.

This new role will see the successful candidate join the CBES service support team during an exciting period of growth and will be an integral part of the senior service desk management team moving forward.

The successful candidate will have at least 2 years’ experience operating at a similar level in a comparable field and should be able to clearly demonstrate techniques used to manage a large and diverse team to deliver set outputs and achieve pre-determined targets. They will have a proven track record of increasing productivity within their teams and will be able to evidence strategies used to meet and drive account specific SLA and KPI targets.

Job Function:

To ensure the continued operation of the service desk teams in line with agreed service levels whilst managing team leaders & support staff within all service contracts.

Principle Accountabilities:

• Invoicing
• Parts management
• Outstanding work orders
• PPM
• Contract works/quotes and contract specific administration roles
• Work alongside operational management teams
• Manage the administrative functions associated with FM service accounts.

Key Experience Required:

• At least 2 years of experience in management and administration
• Invoicing experience mandatory
• Proven experience as a service desk manager
• Outstanding communication and interpersonal abilities
• Excellent organisational skills
• Excellent knowledge of MS Office and office management software
• High attention to detail and work with a high degree of accuracy

To apply for this role please submit your full and up to date CV to Haley Small at PDA SEARCH & SELECTION LIMITED.