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September 2024 Customer Service Reception Essentials
Buscojobs
Greater London
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Job summary
An established industry player is offering a short-duration training course aimed at enhancing core customer service skills essential for reception and administrative roles. This engaging 3-hour session, led by a top trainer, will empower employees to communicate with energy and empathy, ensuring a positive customer experience. Participants will learn crucial techniques to handle customer interactions effectively, making it ideal for both new hires and those seeking a refresher. Join this opportunity to elevate your customer service skills and make a lasting impression in your role.
Qualifications
- Core customer service skills for reception and admin roles.
- Effective communication techniques and handling difficult customers.
Responsibilities
- Master customer service interactions from start to finish.
- Identify customer needs and deliver personalized outcomes.
Skills
Customer Service Skills
Communication Skills
Empathy
Problem Solving
Education
No formal education required
Job description
The September 2024 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course aimed at providing employees working in reception / admin / office roles, such as healthcare and small businesses, with core customer service fundamental skills that will leave a positive impression on customers.
This course is suitable for new employees and serves as a great refresher for existing employees who may not have received formal training in customer service skills.
Throughout the 3-hour session, participants will learn critical and impactful behaviours needed to drive successful customer service outcomes, enabling employees to communicate effectively with energy, empathy, and simplicity.
Specifically, staff will learn how to:
- Master the start and finish of any customer service interaction.
- Check and identify customer needs.
- Deliver personalised outcomes.
- Check resolution and customer comfort.
- Utilise a simple two-step method for handling difficult customers.
This course is suitable for any reception, administration, or front-of-house role that interacts with customers.
The September 2024 Customer Service Reception Essentials course will be delivered live & online by Australia’s top Customer Service trainer, Simon Blair.
Date: Thursday, 19th September 2024
Time: 13:30 to 16:30 AEST (Melbourne, Australia)
The course is priced at $268 per person ex GST for 3 hours of live, facilitated learning.
Who Should Attend?
This course is ideal for any employee interacting with internal or external customers in a face-to-face environment, by phone, or by email. Typical roles include:
- Veterinary Receptionists
- Healthcare Receptionists (physiotherapists, chiropractors, dieticians, etc.)
- Office / administration employees that serve customers
- Personal Assistants
- Warehouse / logistics employees handling customer walk-ins
For More Information:
If you need additional details or wish to discuss a customised training program, please contact us.
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