Senior Wealth Credit Control Analyst

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UK Cash Collection Analyst

Are you someone who knows how to get things done? A numbers person with a keen eye for detail and great interpersonal/communication skills? Then this is the role for you!

You will be working in the collections team directly supporting the Cash Collections Manager to help maximize cash collection and produce accurate regular reports using Excel and Workday to highlight bottlenecks and issues that need resolution. Improve the cash dashboard as well as Management Information. Be able to build and sustain productive relationships with key partners.

This is a hybrid role with the flexibility to work both virtually and from our Epsom office.

What the day will look like

Being part of the Credit Control team, you will be working in a fast-paced environment where workflows may change and move rapidly, requiring you to quickly adapt to new circumstances or juggle multiple daily tasks and deadlines.

Some of the key responsibilities will be:

Accounts Receivables

• Manage specified complex Aged Debtor Accounts.
• Support the Cash Collection manager in producing reports for the fortnightly Working Capital Calls with the business to address aged debt.
• Update & issue daily Cash Collection tracker and other reports in the absence of the Cash Manager.
• Liaise with Finance Business Partners to ensure all overdue AR balances are cleared by the business in a timely manner.
• Raise significant AR issues to line management.
• Keep up to date with changes in process & policy to ensure compliance, by Finance & the business.
• Respond to queries from the business relating to payments received to ensure correct allocation of payments.
• Support the Accenture credit control team in NOIDA to investigate unidentified receipts.
• Build strong relationships with the client teams and become the main point of contact within the onshore client escalation process ensuring prompt remediation of problematic accounts.
• Support Collections team with audit data & queries i.e. Debtor Circulation letters, Proof of payments, Reports etc.
• Always promote best practice when liaising with the business. Encouraging them to be proactive will help to deliver our Working capital objectives and help change the culture and perception around collections.
• Provide ad hoc reporting as and when requested by line management.

Process Improvement

• Work closely with the Accenture team to develop simplified procedure manuals to improve existing processes and procedures.
• Improve/automate the way in which we produce and track collection progress around our e-billing clients / Pen Admin invoices settled by our Aon admin team.
• Create exception reporting to identify KPI and SLA gaps.
• Further develop a centralized file sharing space on SharePoint to help key partners access AR / WIP data to improve Working Capital.
• Assist line management with post Workday ongoing optimization projects relating to AR processes and procedures and suggest improvements where possible.
• Further improve our Dunning process.

Skills and experience that will lead to success

• Strong problem-solving skills and proven analytical skills.
• The ability to clearly communicate and share solutions.
• Solid understanding of MS Office particularly Excel.
• Excellent communication skills; both written and verbal, with experience of influencing key partners.
• Self-motivated and a proactive attitude with strong presentation skills.
• Efficient time management including good prioritisation & organizational skills.
• Experience of Billing and/or Collections processes within a similar organization.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.