Senior Warehouse Operations Manager

Job Description

About the role

Pay: £50-60k, depending on experience

Terms: Permanent, full-time position

Location: On-site at CFL head office, based at London Heathrow Airport

We’re looking for an experienced Senior Warehouse Operations Manager to lead our operational activities, reporting to and working closely with our Managing Director. This is a senior and integral role in our business and we are looking for an exceptional Operations person.

Every day, we handle tens of thousands of parcels through our airside office and warehouse at London Heathrow. We’re the critical step between over 30 of the world’s largest airlines and couriers, and one of the fastest and most trusted ways to move goods in and out of Heathrow. Behind these logistics is a series of complex and robust operational processes. As the Operations Manager, you’ll be responsible for them and the teams who look after each step.

This role calls for an organised, strategic thinker to help ensure we meet our regulatory responsibilities and maintain outstanding compliance standards. You’ll be responsible for most of the employees here at CFL, so we’re also looking for a real people-person, able to manage and develop teams and help deliver on our ambitious commercial plans.

The right person will…

1. 8+ years of Management experience in aviation or logistics and be a positive force within our company, leading by example and unafraid of getting stuck in, all while keeping focused on results.
2. Have a natural ability to get the best out of people, championing individual development as well as improving overall front-line management.
3. Have impeccable commercial awareness with a mindset that consistently looks for operational efficiencies to improve our productivity and services.
4. Work well under pressure and keep a clear, calm head - no matter the situation - to make objective, reasonable decisions.
5. Be able to interpret and analyse data within business reports to deliver on productivity goals.
6. Expertly develop and manage relationships with a wide range of stakeholders, including key business partners, regulatory bodies, customers and airport authorities.

We don’t require candidates to have any formal qualifications. However, experience managing within aviation, logistics, or another compliance-focused setting is essential.

In global logistics, no two days are ever the same meaning an ability to prioritise and delegate is essential. However, most days in this role will include…

1. Leading, managing, and coaching our Operations Team, with a focus on continuous improvement and quality.
2. Ensuring our services run smoothly and remain on target to achieve proposed growth.
3. Managing key customer relationships to ensure they receive an exceptional service.
4. Seeking opportunities to use new technology that will help create operational efficiency.
5. Monitoring performance against targets and planning for future growth.

Rewards and benefits

You do your best work when you feel valued and supported. That’s why our rewards and benefits package includes:

1. 25 days’ paid holiday.
2. Health and wellbeing support with Paycare.
3. A generous pension scheme.
4. Sick pay, life insurance and critical illness cover.
5. Exciting career progression and development opportunities.
6. Convenient on-site parking.

About CFL

We're the UK’s only express courier handling facility and have been the fastest connection for cargo shipments since 1983. We work with some of the biggest names in the industry including British Airways, Etihad, Qatar Airways, Virgin Atlantic, and Emirates.

We’re a friendly company and place enormous value on our culture. We don’t hide behind industry jargon. Instead, we’re open, honest, and talk to our customers - and each other - like actual humans. It’s also important to us that everyone feels welcome and free to contribute. In fact, as a small-but-mighty organisation, we champion an open structure where everyone is encouraged to get involved.

For more, please visit www.cfl.aero.