Senior UX/UI Designer

PA Consulting; London; Hybrid; GBP 50,000 - 90,000; Full time

Job description

Company Description

We believe in the power of ingenuity to build a positive human future. As strategies, technologies and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. An innovation and transformation consultancy, we are over 4000 specialists in various sectors, including consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Netherlands and Nordics.

Job Description

As our Senior Service Designer, you will champion design excellence in every aspect of our work and firm. You will spearhead challenging, complex, fast-paced, and innovative projects across various clients and sectors, shaping design strategy and implementation, whilst solving complex business and design challenges.

This role demands a blend of vision and pragmatism—a leader capable of navigating complex challenges, fostering strong client relationships, and inspiring a global design community. As an outstanding and highly skilled design practitioner with deep-rooted expertise in end-to-end service design across industries and sectors, you will help to define our design future.

What You'll Do

1. Lead and Deliver: Manage complex design projects from strategy to execution, building and maintaining strong client relationships while fostering high-performing teams.
2. Design Excellence: Produce exceptional design deliverables across the entire design spectrum, driving innovation and ensuring quality.
3. Strategic Leadership: Shape design approaches, influence client decisions, and mentor design colleagues.
4. Consulting: Balance internal projects with client deliverables, ensuring seamless integration of design and business objectives.
5. Design Expertise: Expertise in end-to-end service design tools and techniques, including service blueprinting, journey mapping, user research, prototyping, and UX/UI design.

What We’re Looking For

• A visionary and pragmatic Senior Service Designer with a proven track record in creating and delivering successful services.
• Experience in a client-facing role, building strong client relationships and owning assignment outcomes.
• Exceptional communication skills, with the ability to influence senior stakeholders.
• Strong analytical skills, synthesizing data into actionable recommendations.
• Experience leading cross-functional teams.
• A collaborative leadership style, focusing on mentoring and creating inclusive environments.
• Comfortable working across all PA industries.
• Familiarity with current trends in service design and emerging technologies.
• Strong business acumen and strategic thinking skills.

Hybrid Working

We believe in collaboration and value flexibility. Our hybrid working model allows you to balance work and life, with most roles requiring at least three days a week in the office or on client sites.

Our Recruitment Process: What to Expect

1. Intro Call with the Talent Team
2. First-Stage Interview
3. Portfolio Review
4. Meeting with Our Senior Leadership Team

Making a Decision

After the interview process, our hiring team will convene to discuss feedback and make a final decision.

Life At PA

We believe diversity fuels ingenuity. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, please contact us.