Senior UX Researcher - Developer Experience

Job Description

Arm provides the fundamental computing architecture for billions of devices, from the smallest microcontrollers to smartphones and laptops to servers. Millions of developers around the world build software applications that run on Arm through platforms like Android, Windows, and Linux, but also machine learning frameworks and game engines. Our team focuses on defining Arm’s strategy for the platforms that developers depend on.

As a user experience researcher focused on developer experience at Arm, your mission will be to provide foundational research on the motivations, needs, and behaviors of application developers. You will summarize the gaps and opportunities for Arm to create or improve development tools, software libraries, and technical content. Your natural curiosity and adaptability will be required to research a variety of developer platforms and different points in the software stack.

Responsibilities:

• Plan and conduct user research studies, including usability testing, user interviews, surveys, and ethnographic studies, both remotely and in-person.
• Work closely with designers, product managers, and developers to identify research objectives and prioritize research efforts.
• Gather, analyze, and interpret qualitative and quantitative data to uncover user needs and opportunities for improvement.
• Create user personas, journey maps, and user flows to effectively communicate research findings to cross-functional teams.
• Collaborate in the design of prototypes and wireframes based on research insights to ensure a user-centred approach to product development.
• Contribute to the development of user experience strategies and design recommendations, advocating for the best interests of our users.
• Stay up-to-date with industry trends, proven methodologies, and emerging technologies related to UX research and design.

Required skills and experience:

• Proven experience as a UX Researcher or similar role, with a strong portfolio showcasing a range of research methodologies and their impact on product design.
• Proficiency in conducting user interviews, usability testing, and other research methods, both in-person and remotely.
• Solid understanding of qualitative and quantitative research methods, and the ability to triangulate insights from multiple data sources.
• Familiarity with design thinking principles and their application in the context of user-centred product design.

Desired Skills and Experience:

• Excellent analytical skills: you can distil complex data into actionable insights and design recommendations.
• Strong communication skills, both written and verbal, to effectively present research findings to diverse audiences.
• Collaborative approach: you enjoy working in cross-functional teams!
• Master's degree in Human-Computer Interaction, Engineering Design, Cognitive Psychology, UX Design, or a related field. Alternatively, you have demonstrable equivalent experience.

In Return:

This will be a fast-paced environment with opportunities to flex your strategic and innovative thinking muscles. You’ll be well supported to grow your knowledge and capabilities, with extensive opportunities to broaden your network across Arm. Join us in this great opportunity to shape the future of our technology ecosystems by driving the adoption of ground-breaking technologies and empowering developers to create innovative applications based on Arm!

Application Process:

We will only consider candidates who submit a cover letter and portfolio, or equivalent summary of your projects.

Accommodations at Arm

At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email accommodations@arm.com. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.