Senior UX Researcher

As a Senior UX Researcher you’ll be key to the development of our digital products. Working in concert with Product and Engineering partners and UX Design colleagues, you’ll be applying your skills and experience to generate and leverage a wide variety of research methods, testing, metrics and insights to ensure design and product direction is based firmly on solid a foundation of research.

Responsibilities

• Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared.
• Design and execute research studies that follow research best practices and methodologies.
• Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed.
• Collaborate and share research findings and insights across the organization.
• Provide guidance and rigor around research methodologies and best practices.
• Define relevant metrics for benchmarking and measurement of journeys.
• Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization.
• Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit.
• Understand existing and planned client infrastructure and projects, and work on solutions that can be implemented in a timely manner to make measurable impact.
• Mentor user researchers and designers doing research to grow and scale research capabilities.
• Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems.
• Apply a positive and constructive attitude to all feedback.
• Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.
• Keep up to date with the latest UX practices, innovations, and tools.
• Help to support new UX starters in the team.
• Participate in the wider UX community of practice.

Required Skills, Experience and Competencies

• 5-10 years of relevant UX Research experience.
• Extensive hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stages.
• Experience leading and conducting generative and evaluative user research.
• Ability to lead workshops relating to UX Research both in-person & remote.
• Creative problem solver comfortable dealing with uncertainty.
• Self-starter with the ability to define goals and strategies.
• Able to combine strategic thinking with pragmatism without sacrificing quality.
• Proactive and positive attitude, with strong attention to detail & analytical skills.
• Outstanding written and oral communication skills.
• Significant experience working with senior stakeholders and engineers.
• Familiarity with research tools e.g., UserZoom, UserTesting.com, Dovetail, EnjoyHQ, Qualtrics.
• Bachelor’s/University degree.

Desirable Skills, Experience and Competencies

• Experience in e-commerce/Internet/mobile space.
• Experience with agile methodology.
• Financial services industry and commercial banking experience.