Senior UX Research Consultant

Group M Worldwide Inc.; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job description

Senior UX Researcher

Purpose of the role

Working collaboratively with designers, developers, analysts, and other digital professionals within a product team, you’ll research and support creating world-class products and services that meet the needs of real people, and equally, provide commercially successful solutions for our clients.

Working in partnership with clients and peers, you will lead and facilitate the full product lifecycle by employing a range of research and experimentation methods, qualitative data, and quantitative insight to inform your thinking. You will be proficient in explaining why your chosen program of work is suitable in each individual context.

From problem through to solution, you will continue to lead the research through production, experimentation, and build ensuring the final product experience is delivered in line with the original vision to the highest standards of craft and utility.

We need you to roll your sleeves up, but also be a natural leader and mentor. Your position in the team means juniors, peers, and clients will be looking to you for guidance and research leadership.

Role Band: 3

Salary: £40k-£55k

The salary banding for this role is dependent on your experience.

We are an equal opportunities employer and are committed to promoting inclusivity and diversity at Code. We are actively encouraging applications from black and ethnic minority groups and women in engineering.

Key responsibilities

• Planning design research programmes - helping teams to plan and organise research objectives that can be broken down into methods to help the teams gather insight or make decisions.
• Research mindset - help embed continual research as part of build, measure, learn in product teams.
• Joined up research approach - work with other leaders and disciplines to ensure experimentation is part of Code's design research DNA to create and test innovative approaches to user research and experience design.
• Produce tools - from the insight gathered you should help to develop the appropriate design deliverables and structures to inform product thinking, e.g. journey maps, service blueprints, and user profiles.
• Make effective decisions - use sound judgement, data, evidence, and insight to arrive at accurate, expert, and professional decisions and advice.
• Collaborative - working with other disciplines and clients in your product team to define research programmes that enable innovative and effective product experiences.
• See the big picture - Ensure your research activity is contributing to the wider product strategy and adds customer and commercial value.
• Commercial experience design - balance user goals and business objectives with brand, time, budget, and technology.
• Empathy - always forming and testing ideas, design ideas, and solutions with the needs of real people in mind.
• Client centric - creating and maintaining good relationships with clients for the programmes you are working on.

Skills, knowledge and experience

Essential

• Organising, selecting, planning, and running qual and quant design research activities and drawing insight from research findings and creating appropriate research deliverables for your programme of work.
• Facilitation - Ability to facilitate a broad range of progressive design research methods.
• Critical thinking - Desire and ability to interrogate a variety of sources when faced with a problem.
• Communication - Delivering actionable insights in formal and informal settings.
• Persuasion - Ability to convince stakeholders and team members of the value of user research.
• Peer review and critique projects - throughout design and development for experience quality, usability, and business value.
• Strategic thinking - using insights to inform product and service strategies across clients.

Desirable

• Plan and conduct stakeholder interviews.
• Proficient at creating, planning and facilitating collaborative workshops with peers and clients.
• Knowledge of modern product management and development practices.
• Propose and test IA, taxonomies, navigation, and key product journeys.

Good to have

• Specialist in areas like Brand, art direction, and motion research.
• Survey writing skills.
• Leading and facilitating design sprints.
• Work with Product Owners to plan project activities and estimate costs.

Leadership

Essential

• Self-leadership - be responsible and accountable for your own actions and growth.
• Design activity - be responsible for delegating or conducting appropriate design activity to drive the product forward.
• Programs of work - Select design research methods and lead the definition of appropriate programs of work needed to meet any specific design challenge.
• Insight culture in teams - Create, nurture and champion a continual insight-led approach within your product team.

Desirable

• Product direction - Collaborate and lead routines to help the team make strategic recommendations to drive the product forward.
• People - management and coaching of junior designers to facilitate their professional development.

A bit about EM Code...

We are EM Code, formerly Code Computerlove, a new kind of digital partner. Since our establishment in 1999, we have continually adapted our attitudes, beliefs, and approaches to stay ahead.

For over 25 years, EM Code has helped shape some of the UK’s leading brands and businesses. Our eclectic client base includes big organisations like the BBC, fast-moving start-ups like LightSpeed Broadband, and local heroes like Manchester Pride.

Recognising the need for constant evolution, our agency is structured to help our clients and partners adapt to rapidly changing customer and market needs.

Our approach is different from most agencies. It’s agile, collaborative, and flexible.

We are officially recognised as a Great Place to Work, with 98% of our team saying the working environment is welcoming, friendly, and fun.

As an equal opportunities employer, we are committed to promoting inclusivity and diversity at EM Code.

The package

We offer a competitive salary, negotiable depending on qualifications and experience. On top of this, we have a generous benefits package, including a pension scheme, medical insurance, flexi-start, 25 days holiday growing to 30 days over time, paid social events, bike schemes, child care schemes, etc.

Perks of working for Code

• Make-Change Friday afternoon – dedicated self-improvement time.
• An annual training budget of at least £500 so you can develop your skills.
• Medical insurance with eyecare and dental included.
• Generous maternity and shared parental leave package.
• £25 per month wellbeing budget.
• Corporate discounts with the likes of John Lewis and Made.com.
• Flexible hours and flexible bank holidays.
• Your birthday off.