Senior UX Designer - Support - Customer

About the role

We're looking for a passionate, curious and driven Senior UX Designer to join our multidisciplinary team.

As a UX designer at the UK's largest supermarket, you'll be shaping experiences that help millions of people shop better. You'll discover new opportunities, crafting intuitive and effortless solutions that improve every stage of a customer's shopping journey. You'll weigh business goals with user expectations, creating design solutions that exceed both. And you'll know how to fail fast, get back up, and try again.

Audiences don't get bigger or more diverse than this. So, you'll really need to know your onions. That includes a big appetite for human-centred design, customer research and data and analytics. Collaboration mixed with expertise and insight is the recipe for successful design. So, you'll be working with some of the finest UX and UI designers, researchers, UX writers, service designers, data and analytics experts, product managers and developers.
Our secret ingredient is our digital design system. So, you'll need experience using one, whether it's just a pinch to improve a prototype or a big dollop to shape a whole user journey.

Here's a taste of what you can expect.

You'll join a business that values your expertise, experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You'll be a crucial part of a talented team full of people from all backgrounds that share your drive and ambition. You'll enjoy a hybrid role that creates the perfect work/life balance, helping you be who you are both professionally and personally. And a benefits package that's more than competitive.

You will be responsible for

• Design large and small projects from start to finish, redefining complicated experiences into simple and intuitive solutions.
• Own all end-to-end UX process activities including discovery, running design sprints, sketching, wire-framing, low-fidelity prototyping, and service/customer mapping.
• Champion human-centred design inside and outside of your team.
• Work within and across agile squads to design, develop and improve the customer experience across our digital products.
• Partner with UX researchers to help your team develop empathy for our customers, including those with a disability, and advocate for their needs, validating designs via A/B testing, unmoderated, usability testing and more.
• Use quantitative data and partner with the analytics team to help inform your work.
• Work closely with multidisciplinary teams, finding new opportunities for improvements.
• Collaborate with different disciplines including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business stakeholders to explore, build and deliver designs.
• Facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions.
• Promote inclusive design practices and deliver accessible designs.
• Deliver valuable, high-quality and consistent work without sacrificing speed by using our Digital Design System and its standardised foundations, components, and patterns.
• Collaborate with the Design System team to help evolve the Design System based on user needs.
• Help other disciplines understand the value design can bring to a project to build the best products.
• Provide feedback to other designers to help strengthen your team and Tesco as a whole.
• Help your teammates build experience, strong decision-making skills, and empathy for our customers.
• Embrace opportunities to line manage other designers and help with their learning and development.
• Work with the Design Manager to cultivate a positive, supportive, and inclusive team culture.

You will need

• A strong, well-curated portfolio demonstrating your expertise across web, responsive and native apps.
• Strong experience in high-profile design projects in a customer-facing commercial environment.
• Passion for solving product problems while balancing all facets of a user experience, including strategy and research, information architecture, interaction design and accessibility.
• A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions.
• Proficiency in interaction design for web (desktop and mobile) and native applications.
• Experience of designing with accessibility in mind and meeting WCAG 2.1 level AA.
• Experience collaborating closely with multiple disciplines including product and engineering.
• Self-motivation, and good organisational and time-management skills.
• Strong written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation.
• The ability to coach, mentor and set standards for ways of working for more junior team members.
• Proficiency with current industry design and collaboration tools, such as Figma and Miro.
• Previous experience in the retail sector is an advantage.

What's in it for you

We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work.

• Annual bonus scheme of up to 20% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• Private medical insurance.
• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate.