Senior User Researcher

Job Description

About The Role

We are recruiting senior consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, they also test services as they are being designed and use research evidence to help explain design decisions to clients.

As a senior consultant in user research, you’ll already be an expert in your field. You’ll also be a leader of people and teams, and an advocate for user-centred design approaches. We will provide exciting opportunities to share your expertise with clients and team members, and to develop as a leader.

What you’ll do

• Advise clients on how to solve complex problems using research, people-centred design and Agile methodologies
• Lead multidisciplinary Agile teams to design services that meet identified user needs
• Advocate inclusive approaches within user research
• Build supportive relationships with clients and stakeholders, yet challenge ideas and manage difficult conversations
• Line manage user researchers and advise other colleagues on how to get the best from user research
• Support in recruitment, events, blog-writing and winning new business
• Promote our people-centred design offer both internally and externally

About the Candidate:

• Expertise in applying user research methodologies across different environments
• Experience of working in multidisciplinary Agile teams to design and deliver people-centred services
• Working knowledge of how to research accessibility needs or assisted digital needs
• Proven experience of championing user research / user-centred design / service design approaches
• Experience of line management or mentoring/training other user researchers
• Advanced communication and stakeholder management skills, with the ability to manage conflict and convey difficult messages with tact and sensitivity
• A good understanding of other Agile roles across design, product and tech
• Strong consultancy and leadership skills, and confidence in exploring problem spaces with clients to determine the most appropriate way forward

About The Company

As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory pension scheme (company 6% with employee contributions of 2%)
• 25 days holiday plus UK public holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
• private health cover
• private dental cover
• additional company pension contributions
• additional holidays (up to an extra 2 days)
• wellbeing contribution
• charity contributions
• tree planting