Senior User Researcher

Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development.

Key responsibilities:

User-centred design

1. Scope and deliver components of end-to-end user research activities in a variety of programme contexts
2. Recommend and execute appropriate user research activities based on project needs
3. Create and maintain phase-appropriate user research deliverables
4. Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication
5. Respond to challenges, supporting the team to reach a resolution
6. Support clients through all phases of the design process, from ideation to implementation
7. Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD
8. Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery
9. Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services
10. Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these
11. Play a supporting role in creating persuasive business proposals
12. Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations

Community Development:

1. Contribute to the evolution of Mastek’s user-centred design and consulting strategy
2. Support the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clients
3. Support the development of the community, applying Design Operations principles

Requirements:

Experience:

1. At least 5 years of relevant user research experience within agile teams and complex programmes
2. Demonstrated application of user research methods and tools
3. Proven experience in conducting user research and translating findings into actionable insights
4. Experience in consultancy
5. Mentoring experience of UCD/research teams
6. Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard
7. Sector experience in healthcare is a bonus

Skills:

1. Strong stakeholder management and communication skills, with the ability to gain buy-in for approach
2. Strong facilitation skills for both remote and in-person workshops, meetings and research sessions
3. Ability to manage complex, ambiguous projects and organizational dynamics
4. Skills and experience in related disciplines such as service design, and content/communication design are a plus