Senior Travel Manager

Top Recruit are working with one of the fastest-growing companies in the travel industry who are dedicated to redefining travel management with innovative solutions, personalised services, and a commitment to building meaningful relationships with clients. As they expand, they are looking for a Travel Manager with a strong background in either leisure or corporate travel who excels at creating lasting partnerships and delivering exceptional service.

Role Overview

As a Travel Manager, you will be responsible for managing end-to-end travel services, ensuring an outstanding travel experience while building strong, long-term relationships. You will leverage your experience in the travel sector to provide tailored solutions, manage complex itineraries, and act as a trusted advisor to clients.

Key Responsibilities

1. Client Relationship Management
   • Build and nurture long-term relationships with corporate or leisure clients, providing personalised travel solutions and understanding their unique needs.
   • Serve as the primary point of contact for clients, ensuring satisfaction, loyalty, and repeat business.
   • Proactively identify opportunities to enhance the client experience and upsell additional services.
2. Travel Planning & Coordination
   • Manage the end-to-end booking process for flights, accommodations, transportation, and other travel-related services.
   • Coordinate complex itineraries for individuals, groups, and VIP clients.
   • Troubleshoot and resolve any travel-related issues promptly and professionally.
3. Market & Product Knowledge
   • Stay up-to-date with the latest travel trends, industry developments, and product offerings.
   • Build and maintain relationships with suppliers and partners to secure the best deals and exclusive offers for clients.
4. Sales & Account Management
   • Work towards revenue targets by identifying client needs and matching them with services.
   • Conduct account reviews and ensure client satisfaction.
   • Utilise CRM software to document client interactions, manage leads, and track engagement history.
5. Team Collaboration
   • Collaborate with internal teams (operations, marketing, finance) to deliver seamless service and achieve business objectives.
   • Share insights from client feedback to help improve products, processes, and service offerings.

Requirements

1. Experience
   • 3+ years of experience in travel management, with a focus on leisure or corporate travel.
   • Proven track record of building and maintaining long-lasting client relationships.
   • Experience managing complex, multi-faceted travel itineraries for diverse client profiles.
2. Skills & Competencies
   • Strong interpersonal and communication skills, with the ability to adapt to different client personalities and needs.
   • Exceptional organisational skills and the ability to manage multiple clients and projects simultaneously.
   • Knowledge of global destinations, travel logistics, and industry best practices.
   • Proficiency in CRM and travel booking software (e.g., Sabre, Amadeus, Galileo).
3. Attributes
   • A proactive problem-solver with a client-first mindset.
   • Results-oriented and motivated by achieving targets and driving customer satisfaction.
   • Adaptable, resilient, and excited to thrive in a fast-paced, dynamic industry.

Benefits

1. Competitive Salary with great commission.
2. Career Growth Opportunities within a rapidly growing organisation.
3. Flexible Working Options (remote/hybrid).
4. Travel Perks and Discounts for personal travel.
5. Access to professional development and training programs.