Senior Travel Manager

Top Recruit are working with one of the fastest-growing companies in the travel industry who are dedicated to redefining travel management with innovative solutions, personalised services, and a commitment to building meaningful relationships with clients. As they expand, they are looking for a Travel Manager with a strong background in either leisure or corporate travel who excels at creating lasting partnerships and delivering exceptional service.

Role Overview

As a Travel Manager, you will be responsible for managing end-to-end travel services, ensuring an outstanding travel experience while building strong, long-term relationships. You will leverage your experience in the travel sector to provide tailored solutions, manage complex itineraries, and act as a trusted advisor to clients.

Key Responsibilities

1. Client Relationship Management:
   Build and nurture long-term relationships with corporate or leisure clients, providing personalised travel solutions and understanding their unique needs.
   Serve as the primary point of contact for clients, ensuring satisfaction, loyalty, and repeat business.
   Proactively identify opportunities to enhance the client experience and upsell additional services.
2. Travel Planning & Coordination:
   Manage the end-to-end booking process for flights, accommodations, transportation, and other travel-related services.
   Coordinate complex itineraries for individuals, groups, and VIP clients.
   Troubleshoot and resolve any travel-related issues promptly and professionally.
3. Market & Product Knowledge:
   Stay up-to-date with the latest travel trends, industry developments, and product offerings.
   Build and maintain relationships with suppliers and partners to secure the best deals and exclusive offers for clients.
4. Sales & Account Management:
   Work towards revenue targets by identifying client needs and matching them with services.
   Conduct account reviews and ensure client satisfaction.
   Utilise CRM software to document client interactions, manage leads, and track engagement history.
5. Team Collaboration:
   Collaborate with internal teams (operations, marketing, finance) to deliver seamless service and achieve business objectives.
   Share insights from client feedback to help improve products, processes, and service offerings.

Requirements

1. Experience:
   3+ years of experience in travel management, with a focus on leisure or corporate travel.
   Proven track record of building and maintaining long-lasting client relationships.
   Experience managing complex, multi-faceted travel itineraries for diverse client profiles.
2. Skills & Competencies:
   Strong interpersonal and communication skills, with the ability to adapt to different client personalities and needs.
   Exceptional organisational skills and the ability to manage multiple clients and projects simultaneously.
   Knowledge of global destinations, travel logistics, and industry best practices.
   Proficiency in CRM and travel booking software (e.g., Sabre, Amadeus, Galileo).
3. Attributes:
   A proactive problem-solver with a client-first mindset.
   Results-oriented and motivated by achieving targets and driving customer satisfaction.
   Adaptable, resilient, and excited to thrive in a fast-paced, dynamic industry.

Benefits

1. Competitive Salary with great commission.
2. Career Growth Opportunities within a rapidly growing organisation.
3. Flexible Working Options (remote/hybrid).
4. Travel Perks and Discounts for personal travel.
5. Access to professional development and training programs.