Senior Technology Support Officer

Liverpool John Moores University; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job description

Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn’t exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.

IT Services are looking for a senior technician to join our enthusiastic and customer-focussed technology support team, providing support for desktop and mobile computing throughout the University, as well as audio-visual technologies in the University’s teaching areas and meeting rooms.

You will be competent in desktop and mobile personal computer hardware installation and repairs, audio-visual technologies such as projectors, switches, visualizers and have a broad understanding of basic networking.

You will have expertise in installing, configuring and repairing desktop and mobile personal computer hardware. You will also have knowledge and experience of audio-visual technologies such as projectors, switches, visualizers and a broad understanding of basic networking.

You will be expected to work independently and to advise and assist less experienced members of the team when called upon, so the ability to work unsupervised is therefore essential. You will be part of a busy team providing support for all University sites across the city, so will be expected to work from one of several support hubs on a rota basis, visiting other University buildings as required to provide assistance, often at short notice and with challenging response time targets. A full UK driving licence is required.

In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family-friendly policies.

This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do.

If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you.

LJMU is an equal opportunities employer and welcomes applicants from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief. All our appointments are made on merit.