Senior Technical Writer- Developer Documentation

Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity.

At Moody's Analytics Know Your Customer (KYC) / Know Your Supplier (KYS), we solve problems that matter. We are a cross-functional team of sales and marketing, technology and product professionals who are all passionate about preventing criminal infiltration of the world's financial system and bringing transparency to global supply chains by detecting fraud, terrorism, human trafficking, and other criminal threats.

We combine the agility, passion, and dynamism of a startup with the strong positioning and stability of an established institution, providing our people with dynamic career paths and mobility options across the globe, all while having access to the entire Moody's network. We empower our people and are committed to helping them reach their goals.

The Role / Responsibilities:

• Improve our developer documentation by listening to, analyzing, and documenting development best practice, ensuring that our API documentation is up-to-date and accessible to our developer audience.
• Write customer-facing documentation for our online help site (https://help.passfort.com/), documenting new concepts, features, and improving legacy content.
• Partner with UX designers to enhance our product; ensuring the copy you write for our UI is clear and our language is consistent.
• Work closely with stakeholders across the business, including the Product, Design, Engineering, Support, and Success teams to understand what content is required, gather feedback, and gain approval.
• Follow, contribute to, and promote our editorial styles, ensuring Passfort's voice and tone speaks to our users in a confident, clear, and friendly way.
• Participate in content and design reviews, lending your feedback and voice to continuous improvements.
• Collaborate and align with team members on strategic initiatives to iterate and improve our content ecosystem.
• Work independently with minimal supervision in a fast-paced environment with continuous deployment.

Qualifications

• Candidates should have an understanding of REST architecture, HTTP protocols, status codes, authentication, JSON Schema, OpenAPI and other related concepts used by our developers.
• Ability to interpret code written in Python, TypeScript, or Rust is highly desirable.
• Experience with HTML and CSS.
• Experience with XML-based authoring tools such as Paligo or MadCap Flare is required.
• Knowledge and experience of information typing methodologies, such as Diataxis or DITA.
• Experience with in-app help tools such as WalkMe or Pendo.
• An understanding of the principles of good user experiences and how UX writing fits into this; you'll care about accessibility, consistency, localization, and intuitive UIs.
• Desired, but not required, is experience writing technical content for a SaaS or Fintech audience.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.