Senior Technical Support Engineer - Cloud - York - REF 807

Job Title: Senior Technical Support Engineer - Cloud

Location: York

Education: IT Related

Qualifications: IT Degree or industry expertise within a Microsoft world

Key Functions of Role:

To provide support, management and administration of a broad range of technologies including cloud, virtualisation, security and infrastructure, for customers and corporate personnel.

Duties:

1. Provide 2nd line technical support to external customers and on corporate systems
2. Perform systems administration and management tasks
3. Planning and delivery of technical projects
4. Provide mentorship, coaching and training to junior team members
5. Ensures KPIs are met in line with SLA
6. Maintain qualifications in a core set of IT infrastructure and security products

Responsibilities:

To comply with all company policy, procedures and other instructions as may from time to time be issued including Health, Safety, Environmental, Security and HR documentation.

Skills:

1. Minimum 3 years in a 2nd line role
2. Broad range of technical knowledge and experience
3. Skills and experience should include Virtualisation, Cloud - IaaS, PaaS, SaaS, Server technologies, Shared Storage technologies, Networking, Firewalls and Security technologies
4. Good understanding of cyber security concepts, technologies and best practice
5. No formal qualifications are required but MCSE, MCSA and VCP are desirable
6. Desirable technologies - Microsoft Azure administration, O365 suite administration, Veeam Backup and Replication, VMware vSphere, Palo Alto Networks Firewalls, Sophos Central technologies