Senior Technical Programme Manager

This is a hybrid role with an expectation to be in our office twice a week.

Holland & Barrett is the UK's leading wellness retailer and the largest in Europe. Our purpose is to make health and wellness a way of life for everyone, adding quality years to life. We do this through offering holistic wellness solutions (products, advice and services) that promote preventative health.

With over 150 years of experience in the industry, we are an internationally trusted brand, and our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally.

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

The Role:

As a Technical Program Manager at H&B, you will deliver cross-functional technology programs, influencing and collaborating with engineering teams, product managers, and business colleagues to release new products and features. You will work with cutting-edge technologies including AWS cloud, GitLab CI/CD, and observability tools, playing a pivotal role in managing cloud-based solutions.

You will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of products in the wellness space, impacting millions of people's lives. You will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance customer and business needs against technical constraints. Your role will involve maintaining existing products, developing new features, and supporting new product development.

Key programs include reviewing our observability platform, launching a developer portal and developer platform, and engaging with stakeholders to gain buy-in for team and service performance. You will support multiple squads within the Cloud Platform team, helping manage the product roadmap and facilitating agile ceremonies.

Responsibilities:

• Lead and work effectively with Project Sponsors and Engineering Teams to define and deliver complex features.
• Anticipate, identify, assess, track, and mitigate issues and risks at multiple levels.
• Create, maintain, and disseminate program information to stakeholders.
• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.
• Promote and facilitate the adoption of cloud platform tools and services among engineering teams to enhance productivity and performance.
• Support multiple squads within the Cloud Platform team, managing the product roadmap and coordinating agile ceremonies.

Skills and Experience:

• Extensive Technical Program Management experience in a related industry.
• Deep understanding of cloud infrastructure and components, particularly in AWS.
• Experience in Software Development or Architecture, is essential to building credibility and relationships with engineering teams - specifically cloud computing experience.
• Proficiency with GitLab CI/CD and observability tools.
• Ability to articulate complex technology concepts to numerous audiences at multiple levels of the organisation.
• Extensive experience with agile development methodologies and software development lifecycles.
• Proven track record in promoting and gaining adoption of cloud platform tools and services within engineering teams.
• Detail-oriented with a demonstrated ability to self-motivate and follow through on programs.
• Experience in managing product roadmaps and coordinating agile ceremonies.

What We Offer:

• H&B Employee Discount - 25%
• Bonus
• Pension company contribution
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.