Senior Technical Lead

Job Family

Development

No. of Positions

1

Job Description (Posting)

Business Support Engineer Full Stack (Support Engineer)

RESPONSIBILITIES

1. Provide integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world.
2. Troubleshoot partners' technical issues in real-time in cooperation with their engineering and operations teams, while also working with internal technical teams to resolve those issues.
3. Manage technical relationships with partners, providing technical support and handling service outages.
4. Communicate partner needs to the product team to improve people's experiences with our products.
5. Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level.
6. Scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with our infrastructure, presenting cross-functional and global context.
7. Provide 24x7 on-call support coverage via on-call rotation schedule (during working hours and including weekends).
8. Proactively and independently analyze information to identify specific trends/opportunities, recommend appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team.
9. Use your problem-solving skills to resolve large business problems.
10. Regularly frame and consider issues within the larger scope and goal of the team and translate them into actionable insights that have key business impact.
11. Independently think through execution from end-to-end, and use judgment to understand how actions may impact other stakeholders and communicate in advance.
12. Be recognized and known as an expert across the global team and regularly coach others through projects and/or initiatives, from initial problem scoping to methodology and project management.
13. Confidently and constructively challenge priorities and/or the direction of a certain project, identifying areas where we can pause, remove roadblocks, or stop pieces of work and/or re-prioritize resources.
14. Make informed decisions and recommendations based on the reprioritization of competing needs.
15. Consistently deliver constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals.

MINIMUM QUALIFICATIONS

1. 5+ years of experience as a Support Engineer, Service Engineer, or similar.
2. Engineering degree, or a related technical discipline, or equivalent work experience.
3. Proven experience in API development on cloud-based infrastructures.
4. Programming experience using primarily Object-Oriented languages, such as PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures.
5. Demonstrated problem-solving approach and analytical skills.
6. Experience in communicating with technical and business audiences and writing technical documentation.

PREFERRED QUALIFICATIONS

1. Experience with the full web stack, REST API development and technologies, and bug management support.
2. Experience in building advertisement campaigns in social media.
3. Experience in configuring payments products.

Employee Group

Business Line FT

Entity

CSW

Auto req ID

1494208BR

Expected Date of Closure

02-Dec-2024

Reporting Manager Designation

ENGAGEMENT DIRECTOR

Skill (Primary)

Technical Skills (ERS)-Frontend Development-React Native

Skill Level 3 (Secondary Skill 1)

Technical Skills (ERS)-Functional Testing-API Testing-Cloud native applications

Skill Level 3 (Secondary Skill 2)

Technical Skills (ERS)-Languages-PHP