Senior Technical Coordinator

Hybrid - Worcester House, Langley SL3 6EY

Job title: Senior Technical Coordinator Ref 39266

Division: Retail

Location: Hybrid - Worcester House, Langley SL3 6EY

Contract type: Permanent

Full/Part-time: Full-time

Hours: 36 hours per week

Salary: A starting salary from £39,200 and up to £45,000 per annum depending on skills and experience

Job grade: B

Closing date: 24/12/2024

We have an exciting opportunity for a Senior Technical Coordinator to join the Service Delivery team at Thames Water.

As the Technical Coordinator, you should be passionate about making a difference and will develop a deep understanding and appreciation of company and department objectives through your day-to-day activities.

What you’ll be doing as the Senior Technical Coordinator:

Reporting to the SMOC Technical Lead, the Technical Coordinator will be responsible for supporting the Technical Lead in the day-to-day proactive discovery of Operability initiatives, to drive smart meter read performance.

Key responsibilities include but are not limited to:

• Supporting the SMOC Technical Lead in day-to-day operations designed to improve overall smart meter operability/health performance.
• Using the tools at your disposal, you will support the existing SMOC team in uncovering areas of improvement as we undergo department-wide changes designed to improve performance.
• Participate in regular internal and external stakeholder engagements, reporting findings and sharing updates with the Technical Lead.
• Collaborating with existing members of the team and wider business to support the achievement of your goals.
• Concurrently delivering on several initiatives across various workstreams, you will hone in on your unique skill set to ensure that all work is delivered on time and to the highest possible standard.
• Triaging inbound technical tickets, ensuring that faults are managed by relevant parties within SLA.

What you should bring to the role:

• Ownership and ability to see problems through until resolved; collaborative skills to work across multi-disciplinary business areas to drive outcomes.
• Resilience with the ability to anticipate and deal with pressure, having the flexibility and staying power to support yourself and others.
• Exceptional customer service skills to drive and support the business in being forward-thinking, ensuring that we anticipate customer needs in the changes we implement.
• Proven strong Excel and data manipulation skills; excellent verbal and written communication skills.
• A high level of attention to detail and time management skills.
• Fully competent at using the appropriate Company IT systems and office software for reporting (create and maintain).

What’s in it for you?

• Competitive salary from £39,200 and up to £45,000 per annum depending on skills and experience.
• Annual leave: 26 days holiday per year increasing to 30 with length of service (plus bank holidays).
• Access to numerous benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers, and life assurance.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.