Senior Technical Analyst

MandM Direct Limited; Hereford; Hybrid; GBP 35,000 - 65,000; Full time

Job description

About The Role

Senior Technical Analyst

Hereford, England, United Kingdom

Type: Permanent

Location: Hybrid

On-call rotation: One week every six weeks (with additional pay).

Who Are we?

MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.

We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.

We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.

As our business continues to grow we are recruiting for a talented Senior Technical Analyst to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you!

More than a role

Competitive Salary: Your talent deserves recognition

Company bonus: We succeed, you benefit

Career Growth: Opportunity to grow

Staff Discounts: Stay stylish with our exclusive discounts.

Company Pension: Secure your financial future.

Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week

Birthday Delight: Take your special day off to celebrate YOU

Free Parking

Health & Wellbeing programme; we’ll look after you

The Role Scope

Reporting to the Tech Lead & IT Operations Manager, you will work within a multi-disciplined Production Support Team, primarily ensuring our IT infrastructure remains fully supported and in line with our technology roadmap. Day to day the role will perform proactive maintenance activities, mitigation of operational risks, delivery of level 2/3 technical incident resolution along with the delivery of continuous improvements.

Role key responsibilities

• Providing 2nd / 3rd line systems support to areas of the business
• Maintaining, monitoring and troubleshooting the server, storage and network infrastructure.
• Working to a high standard, following company procedures with all work being fully documented.
• Actively participating and contributing in Team meetings.
• Ensure all changes are carefully reviewed and follow the change control process.
• Sharing and promoting knowledge, skills and best working practices within the team, mentoring junior members when needed.
• Actively participate in project implementations, including design review, system testing and configuration.
• Collaborate with the Head of Operations to define principles, standards, processes and working practices.
• Ensuring all solutions can be supported, are minimal, documented and are within the scope of IT Infrastructure Architecture.
• Analyse business needs, design, and implement technical solutions that improve business efficiency and productivity.
• Researching problems, identifying causes, and recommending corrective measures.
• Taking part in the paid on-call rota (after completion of probationary period)

About You

Skill/competency

• 5+ years of experience in technical support
• Must possess a strong work ethic and be self-motivated and reliable
• Experience with leading and/or supporting projects
• Experience with deploying, configuring and troubleshooting VMWare
• Ability to multitask and manage conflicting priorities
• Good background in networking
• Cloud computing experience
• Management and implementation of WiFi networks
• The management of firewalls and VPNs
• Experience with email security standards (DMARC, DKIM and SPF)
• Experience with backup & replication technologies
• Experience with patch, anti-virus and vulnerability management
• Experience of Windows Server and Active Directory up to latest supportable versions

• You must have a full driving license

Desirable Skills:

• Powershell scripting ability
• Experience with Identity Management solutions
• Experience with Linux administration
• SAN storage support and maintenance
• Experience working under the Agile framework

About Us

At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.

The people

Integrity

Teamwork

Accountability

Entrepreneurial approach