Senior Systems Trainer

CRA Legal; Sheffield; Hybrid; GBP 35,000 - 40,000; Full time

Job description

Role: Senior Systems Trainer

Location: Sheffield (with hybrid working availability)

Salary: £35,000 - £40,000

Benefits: Industry-leading training, bonus scheme, Costco membership, and more

CRA Consulting is excited to support the recruitment of a highly experienced Senior Systems Trainer for a well-established legal practice that is a leader in providing a wide range of legal services across the UK. With over 30 years of industry expertise, this firm has built a strong reputation for delivering outstanding legal solutions. They are seeking a Senior Systems Trainer to join their dynamic team and help ensure their systems and technologies remain at the forefront of the industry.

As a Senior Systems Trainer, you will play a pivotal role in the development and delivery of training across the firm's IT and legal software systems. This is a unique opportunity to work with a team committed to continuous development and operational excellence, while contributing to the success of a forward-thinking organization.

Key Responsibilities:

• Conduct periodic training needs analysis and tailor training delivery to meet the needs and abilities of employees at all levels.
• Design and deliver comprehensive training programs covering IT, tech, software, and systems, ensuring they are suited to the skills required for each role.
• Deliver training sessions through various mediums (face-to-face, online, distanced learning) for IT systems.
• Develop and maintain training documentation, user manuals, guides, and reference materials.
• Assess and evaluate the effectiveness of training programs and learning outcomes.
• Collaborate with the Head of Training and the Group Director of Process and Systems to design and deliver training courses from onboarding through to advanced stages.
• Support new starters and existing staff in reaching competency with IT, tech, and systems and achieving best practices.
• Assist with the implementation and roll-out of new systems, ensuring smooth transitions.
• Develop and maintain a network of super users for IT systems.
• Research and adopt new methods of training delivery to align with the latest Learning and Development industry standards.
• Support and mentor junior systems trainers within the team.

Who Are We Looking For?

To succeed in this role, you will have:

• At least 2 years of experience in identifying training needs, creating up-to-date training materials, and delivering training on IT systems and processes across various mediums.
• A solid understanding of Solicitor's Case Management Systems and cloud-based Information Systems. Experience with Eclipse Proclaim would be a distinct advantage.
• Strong analytical skills to assess individual, team, and business training needs, alongside the ability to develop and deliver tailored training programs.
• Excellent communication skills to work collaboratively with different departments, businesses, and senior stakeholders.
• The ability to deliver face-to-face, online, and distance learning sessions in a large corporate environment.
• Proven experience in inspiring and motivating others to adopt new systems and processes.
• Familiarity with the ADDIE framework (Analysis, Design, Development, Implementation, and Evaluation) for learning and development.
• Experience using an eLearning platform and creating eLearning modules.
• Advanced technical proficiency in Microsoft Excel and Microsoft PowerPoint.

What's in it for You?

This role offers a competitive salary and benefits package, as well as the opportunity to make a significant impact on the growth and development of the firm. Additional benefits include:

• Competitive salary, dependent on experience.
• Hybrid working arrangement.
• Generous annual leave entitlement (25 days + Bank Holidays).
• Additional leave for long service.
• Opportunities for career progression and further development.
• Healthcare cash plan.
• Pension scheme.
• Lucrative 'Refer a Friend' scheme.
• Free parking and free Costco membership.
• Free fruit daily and access to a subsidized canteen with relaxation areas.
• Employee Assistance Programme and death-in-service benefit.
• Annual summer and Christmas parties and awards events.

Interested?

If this role sounds like a good fit for you, we would love to hear from you! Apply now or contact Marcus Khazenifar at CRA Consulting for a confidential discussion on 0114 241 8030 or send an email to [e-mail].

Explore additional opportunities at www.craconsultants.com/jobs.