Senior Systems Administrator

The Texthelp Group and n2y have over 50 years of combined experience in creating and delivering innovative technology for the education and the workplace sectors. The companies merged in March 2024 after operating adjacently for many years. Together, we believe that everyone can learn and that we all have the right to understand and be understood.

Joining forces means the combined mission of advancing the learning, understanding and communication of one billion people around the world by 2030 becomes even stronger. We will make a deeper, richer impact on people’s lives and on society.

We can only achieve our mission and continue to grow by having high performing, passionate people on our team. Both Texthelp and n2y promote a collaborative and innovative work environment where diversity is embraced and empowered.

The combined organisation employs over 550 staff across locations in the UK, Norway, Denmark, Sweden, USA and Australia.

We plan to reveal our new brand later in 2024, but for now the messaging and any correspondence for this role will come from Texthelp. We’re extremely proud to be on this journey, and hope you can join us!

About the role

As a Senior Systems Administrator, you will be responsible for managing, optimising, and ensuring the reliable operation of various internal systems critical to our organisation’s operations. This role will be focused on Salesforce administration, and demands a high level of technical expertise and a proactive approach to system maintenance, performance monitoring, and user support. You will work closely with cross-functional teams to configure systems, implement best practices, and support the integration of internal platforms to drive efficiency across the organisation.

Main Responsibilities

• Administer and maintain core internal systems to ensure they function seamlessly and meet evolving business needs. You will oversee the day-to-day operations of systems used by multiple departments, ensuring they are aligned with organisational requirements.
• Implement system configurations, upgrades, and patches to maintain optimal performance, security, and functionality. By staying informed on best practices and updates, you will apply enhancements that contribute to system reliability and efficiency.
• Provide technical support and troubleshooting assistance to resolve system-related issues for users. Acting as a point of contact for system inquiries, you will diagnose issues and implement solutions promptly to minimise downtime.
• Monitor system performance and ensure data integrity across platforms by conducting regular audits and implementing preventative maintenance practices. You will be responsible for identifying potential issues before they impact users.
• Collaborate with cross-functional teams to understand and support their system requirements, ensuring alignment with broader organisational goals. You will translate business needs into technical specifications, enhancing the functionality and integration of our systems.
• Document system configurations, maintenance procedures, and troubleshooting protocols to support knowledge sharing and continuity within the team. You will create and maintain clear, accessible records for current and future use.
• Drive user adoption and engagement by developing training resources and conducting sessions for users, ensuring they have the skills needed to make effective use of internal systems.

Essential Criteria

• Proven experience as a Systems Administrator or similar role, with a strong emphasis on Salesforce and a background in managing and optimising internal systems.
• Technical proficiency in system configuration and maintenance, with a solid understanding of data integrity and security best practices.
• Excellent troubleshooting skills with the ability to quickly diagnose and resolve system issues.
• Strong communication skills to collaborate effectively with cross-functional teams and provide user support.
• Demonstrated analytical mindset with attention to detail and a proactive approach to system performance monitoring.

Desirable Criteria

• Experience with system integration across platforms in a SaaS environment to support efficient workflows.
• Knowledge of process optimisation techniques for enhancing system functionality and user engagement.
• Background in developing user training materials and supporting user adoption for internal tools.
• Experience in managing system upgrades and change management processes.
• Prior Experience utilizing Salesforce CPQ.

Please submit your application on our website by Wednesday 4th December 2024.