Senior Support Engineer (Hybrid-Flexible Options)

Broadridge Financial Solutions, Inc.; London; Hybrid; GBP 30,000 - 60,000; Full time

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are actively recruiting for an energetic, creative and customer focused person that is looking to start or further develop their career in a FinTech environment by joining our team in London.

As a Support Consultant, you will be on the front lines of ensuring Broadridge's global client base is effectively using our Order Management System (OMS), reference data and risk products day-to-day to drive their business.

In this role, you'll be on a team acting as the primary point of contact for all Broadridge Asset Management Solutions (BAMS) clients, including hedge funds, wealth managers and traditional asset managers. You will interact directly with traders, trade support, operations and IT groups daily to support their use of BAMS products and services. Succeeding in this role requires balancing knowledge of the financial industry, technology and our applications to ensure our clients' systems are operationally ready on a daily basis and any issues are addressed in a timely and effective manner.

As a service delivery team member, you will have a significant impact on the client's organization and their ability to do business in an efficient and timely manner. You will accomplish this impact through proper issue tracking, providing excellent internal and client communication, and timely resolution or escalation of client issues.

Are you a dedicated individual with a strong client service mentality? Do you thrive in a dynamic and creative environment? Are you looking for a role in which you can really make a difference? Please see below for how you can contribute to the success of our organization.

Primary Responsibilities:

• Provide front line support to BAMS product suite end users via phone and email.
• Serve as front line of support for all trading inquiries - troubleshoot, triage and manage issues from point of origin to resolution.
• Provide clients and internal partners proactive, consistent and quality updates on issues.
• Work with the manager to handle issue backlog, monitor and assign issues as reported by clients.
• Develop and maintain strong working relationships with the client base.

Essential Qualifications:

• Ability to read code and write simple scripts in any programming language.
• Ability to work in a dynamic environment where clients are using our products, in real time to enable business decisions.
• Understanding of financial markets and trading.
• Strong written and verbal communication skills and ability to multi-task.
• Computing or Finance degree.
• Good working knowledge of all of the following technologies: C#, VB, Python.
• SQL Server and Transact SQL skills.
• Client facing technical support experience.

The following knowledge and skills will be a plus:

• Financial industry (investments) knowledge will be a very strong plus.
• Front office (traders) support experience.
• Experience with product functional testing.
• Any risk background within financial services.
• Other key attributes include being self-motivated, having the ability to take responsibility and being prepared to learn fast.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company - and ultimately a community - that recognizes and celebrates everyone's unique perspective.