Senior Stakeholder Engagement and Communications Manager

London Gov; London; Hybrid; GBP 40,000 - 70,000

Job description

Senior Stakeholder Engagement and Communications Manager

Interview date: w/c 5/05 and 12/05 exact dates tbc

Good Growth

Good Growth is responsible for delivering and implementing the Mayor’s environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work.

About the team

The Programme Management and Coordination Team sits at the centre of the Environment and Energy Unit.

As well as managing the functional operations of the unit - finance, programme management, supporting the Assistant Director – we manage the communications and correspondence for our suite of environmental programmes and policies, ensuring we deliver on the Mayor’s ‘greener’ priorities for London.

About the role

We are looking for a Senior Strategic Stakeholder Engagement and Communications Manager to shape how Londoners and key stakeholders engage with the Mayor’s ambitious agenda for a fairer, greener city. This central role within the Environment and Energy Unit will develop and deliver a strategic stakeholder engagement and communications plan across a wide range of environmental policy areas.

Working within a complex network of stakeholders - including government bodies, businesses, NGOs, and community groups - you will ensure that policies resonate with and inspire Londoners.

The role works closely with all of our Environment and Energy policy Heads and the Deputy Mayor, as well as senior colleagues in Communications, Engagement, and Press across the GLA. You will also work with Mayoral teams to coordinate a strategic engagement and communications package for our work under the Mayor’s commitment to a greener London for all, create a cohesive stakeholder engagement approach, and line manage the Communications Manager.

This is an opportunity to take the lead in shaping London’s environmental future, ensuring that the Mayor’s vision for a greener, more sustainable city is understood, supported, and championed across London.

What your day will look like

• Working with Heads of Policy to understand stakeholder engagement and communication needs, using this insight to develop and implement a strategy.
• Liaising with the Deputy Mayor of London for Environment and Energy and the Senior Adviser on strategic engagement and communications approaches.
• Collaborating with senior colleagues across key departments, including Communications, Marketing, External Relations, and the Mayor’s Office.
• Attending key stakeholder meetings (internal and external).
• Developing narratives and cohesive storytelling with the Communications Manager.
• Line Management of the Communications Manager.

Skills, knowledge and experience

To be considered for the role you must meet the following essential criteria:

• In-depth knowledge and experience of strategic communications in a large, high-profile organisation regularly in the media eye.
• Significant experience of developing and implementing strategic stakeholder and community engagement strategies and plans in a high-profile organisation.
• A deep understanding of complex political environments and significant experience at a high level of operating effectively within them.
• Ability to demonstrate a high level of analytical and constructive thinking to cope with the varied and challenging situations required by the role.
• An understanding of how the GLA’s wish to take a strategic lead in combating discrimination and promoting equality of opportunity throughout London can be enhanced and supported by this role.

Building and Managing Relationships

… is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.

Level 3 indicators of effective performance

• Actively engages partners and encourages others to build relationships that support GLA objectives
• Understands and recognises the contributions that staff at all levels make to delivering priorities
• Proactively manages partner relationships, preventing or resolving any conflict
• Adapts style to work effectively with partners, building consensus, trust and respect
• Delivers objectives by bringing together diverse stakeholders to work effectively in partnership

Stakeholder Focus

… is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others’ expectations.

Level 3 indicators of effective performance

• Understands diverse stakeholder needs and tailors team deliverables accordingly
• Is a role model to others, encouraging them to think of Londoners first
• Manages stakeholder expectations, so they are high but realistic
• Removes barriers to understanding the needs of diverse stakeholders, including hard to reach groups
• Focuses own and team’s efforts on delivering a quality and committed service

Communicating and Influencing

… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.

Level 3 indicators of effective performance:

• Encourages and supports teams in engaging in transparent and inclusive communication
• Influences others and gains buy-in using compelling, well thought through arguments
• Negotiates effectively to deliver GLA priorities
• Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement
• Advocates positively for the GLA both within and outside the organisation

Strategic Thinking

…is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action.

Level 4 indicators of effective performance

• Develops a positive and compelling vision of London’s future potential, demonstrating confidence in the strategic direction of the GLA
• Translates an understanding of the compel and diverse threats and issues facing London into positive action
• Proactively involves partners in strategic thinking, incorporating their views into plans and working with them to align strategic priorities
• Sets organisational priorities by identifying where time and investment is needed most
• Generates and leads strategic initiatives that reflect the GLA’s position as a regional authority

Organisational Awareness

… is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly.

Level 3 indicators of effective performance

• Uses understanding of differences between the GLA and its partners to improve working relationships
• Helps others understand the GLA and the complex environment in which it operates
• Translates changing political agendas into tangible actions
• Considers the diverse needs of Londoners in formulating GLA objectives
• Helps others understand how the media and external perceptions of the GLA influence work

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:GLA Competency Framework

How to apply

If you would like to apply for the role you will need to submit the following:

• Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.

Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘Additional Documents’ section of the form, ensuring you address the technical requirements and competencies in your Personal Statement.

Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g. “CV – applicant name - 012345)

As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.

If you have questions about the role

If you wish to talk to someone about the role, the hiring manager Heather Hodgins would be happy to speak to you. Please contact them at [e-mail].

Once you have submitted an application, your details will be reviewed by a panel.

If shortlisted you’ll be invited to an interview/assessment.

The interview/assessment dates will be: expected interview dates are w/c 5/05/25 and 12/05/25 (exact dates tbc)

Equality, diversity and inclusion

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

Additional Information

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.

The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.

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