Senior Specialist - Retail Training, North

ON RUNNING; London; On-site; GBP 100,000 - 125,000; Full time

Job description

In short

As a retail trainer, you will be responsible for developing training content and delivering training to all our frontline team members. From retail store team to sales staff in our shop-in-shops and specialty stores, to our customer service team servicing our ecom customers across channels, you will ensure a consistent tone of voice and a "Wow" customer experience across our channels. You will be responsible for educating our retail, sales, and happiness delivery team in On's spirits and values, our brand and products stories and how we deliver these messages to our customers, with the ultimate goal of maximizing revenue across all our channels.

Your Mission

1. Develop and deliver different training topics to our retail store teams, our shop-in-shop and franchise store staffs on an ongoing basis.
2. Understand On culture and transfer into understandable contents to support retail team for culture cultivation.
3. Ensure consistent level of different training topics of regional store teams, B2B stores (shop-in-shops and franchise stores) in partnership with the store leaders and tech rep team.
4. Proactively collect training feedbacks and continually improve the contents to fulfill audience and business needs.
5. Give coaching based on the observation of the store team during store visit in terms of culture, product, service, leadership, etc.
6. Continually evolve the learning journey content and deployment under an agile business environment.
7. Lead region in-store trainer and keep the momentum to elevate the training consistency/effectiveness level and audience experience level.
8. Lead or proactively support e-learning platform and manage region effectiveness. 50% business travel is required.

Your story

1. 5 - 8 years of relevant experience in Retail Training, sports lover will be a plus.
2. Course design experience or strong project management experience.
3. An entrepreneurial spirit who expects the unexpected and takes calculated risks to deliver results.
4. Strong understanding of needs and challenges in our industry and of customer experience trends.
5. Proactive with a diligent, organized and reliable working method as well as high attention to detail.
6. Natural desire to constantly re-think, question and organize the way our retail training is set up.
7. Ability to read, speak and write English fluently.