Senior Specailist IT Engineer

Role: Specialist Senior IT Engineer

Location: London - City of London- Hybrid working style consisting of 3 days on-site and 2 days remote.

Salary: Up to £45K

Benefits:

• Funding for accreditations and certifications
• Development opportunities - Funded by the business
• Individual training budgets
• 21 days holiday plus bank holidays (increasing by 1 day for each year of service up to 30 days)
• Annual Salary reviews
• Annual Bonus
• Healthcare Cash Plan
• Employee Wellbeing Programme
• Staff break-out area with games console
• Perkbox Employee Benefits and reward system
• Quarterly Company Team Socials
• Excellent career progression opportunities

The Role

As a Specialist Senior IT Engineer, you will serve as a key escalation point and thrive in a fast-paced, dynamic environment. If you're eager to join a growing MSP where your proactive mindset, exceptional communication, and strong analytical skills can drive success, this opportunity is for you.

This flexible role lets you tackle diverse projects, work with cutting-edge systems, and collaborate across teams. With your technical expertise and client focus, you'll thrive while embracing opportunities for growth and learning.

Key Responsibilities of the Specialist Senior IT Engineer

• Resolve incidents across Windows and Apple platforms.
• Manage tickets, ensuring SLA compliance and clear communication.
• Escalate recurring issues for analysis and act as a team escalation point.
• Document requests, updates, and resolutions accurately.
• Collaborate with teams and vendors to meet SLAs.
• Support client projects, configure hardware, and install software.
• Identify improvements and contribute to team innovation.
• Take on tasks to support team objectives.

Key Requirements for the Specialist Senior IT Engineer

• Senior engineer experience in an MSP environment.
• Advanced skills in troubleshooting Windows, Mac, and iOS.
• Expertise in Microsoft 365, Intune, and Defender.
• Experience with Google Workspace and Meraki solutions.
• Knowledge of backup procedures and RMM tools (Datto preferred).
• Familiarity with Addigy or similar MDM solutions.
• Proficient in Autotask PSA or equivalent systems.

Key Behaviours to be demonstrated for the Specialist Senior IT Engineer

• Clear communicator, able to explain technical details to clients and teams.
• Strong problem-solver, resolving issues efficiently.
• Proactive and approachable, addressing problems early.
• Skilled at prioritising tasks to handle critical issues swiftly.
• Detail-oriented, maintaining accuracy and high standards.
• Customer-focused, ensuring satisfaction through consistent follow-ups.
• Dedicated to excellence in work and client interactions.
• Independent thinker, confident in making decisions.
• Eager to grow, always seeking to improve and develop skills.