Senior Solutions Engineer

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Sector: Engineering
Role: Senior Executive
Contract Type: Permanent
Hours: Full Time

About Network Rail
Join Network Rail - Where People and Connections Matter.

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

If you're ready to make a real difference, we'd love to hear from you!

We offer excellent benefits, including:
- Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
- Defined benefit pension scheme.
- 75% subsidy on rail and underground season tickets.
- Up to 75% off leisure travel.
- Interest-free travel loan for train and car park season tickets.
- Discounts at stations with your Network Rail pass.
- Flexible/hybrid working arrangements.
- Volunteer leave to make a positive impact.
- Healthcare Scheme, GymPass discounts, Cycle to work plus more.
- Generous maternity, paternity, and adoption leave to support our employees during significant life moments.

Brief Description
Route Services is a division of Network Rail that provides the Routes with services so they can help Network Rail deliver a better railway for a better Britain. We support the Routes with a myriad of services and supplies they need to maintain and operate the railway.

As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology. From the day-to-day IT operations that keep a national railway running, to the extensive delivery programmes that are helping to reshape the railway, we are at the forefront of all of it.

About the role (External)
The Senior Solutions Engineer role is responsible for advisory services to existing and prospective customers across all 5 Regions, 15 Routes, Train Operating Companies (TOCs) and external customers (TFL, HS1, HS2, etc.), producing solutions based on DDaT's product portfolio, with an input into pricing model and quote/order processing.

The role is technical in nature and customer-focused, requiring a clear understanding of Solution Design and the Delivery cycle. Solutions Engineers work closely with various teams to ensure the solutions align with customer requirements and focus on whole life costs to operate.

Main Responsibilities

• Provide pre-sales and post-sales technical consultancy to existing and prospective customers, producing solutions based on DDaT's product portfolio.
• Engage with DDaT customers to understand their business requirements and translate them to standard products and services.
• Design solutions for DDaT customers and ensure alignment with network architecture and strategy.
• Manage stakeholder understanding and expectations regarding the solution.
• Provide technical solutions consultancy to Telecoms related projects, preparing tenders, proposals, and quotations.
• Identify opportunities for technical improvements that add value to the business.
• Work with Product Management and Technology to enhance the product portfolio.
• Support quote and order processing by clarifying customer requirements.

The Ideal Candidate

Essential

• Experience in telecommunications services, pre/post-sales, and network/service design.
• Excellent technical skills to liaise with customers and suggest solutions.
• Practical understanding of telecoms services.
• Strong negotiation skills and excellent interpersonal and communication skills.
• Self-starter with resilience and the ability to work under pressure.
• Educated to degree level or equivalent.

Desirable

• Cisco certifications (CCNA, CCDA, CCNP, CCIE).
• Knowledge of telecoms within the rail or transport industry.

Company

Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.

Your health, wellbeing and benefits

We are committed to the wellbeing of our employees and believe that should come first. We provide access to support services and a range of benefits, sensitive to work-life balance.

What Diversity and Inclusion means to us

Diversity means recognising differences while valuing contributions. Inclusion means creating safe workplaces with fair cultures.

Disability Confident Leader

Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.