Senior SIS Consultant

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

Our professional services team plays a crucial role in consulting with our customers and delivering value-added services that pave the quickest path to institutional success. To build on this success, we have recently hired 7 talented Higher Education professionals and are looking to fill our final placement.

The Senior Professional Service Consultant requires experience with SIS implementation. This experience can come from being a super user of Student Information Systems or someone with hands-on experience implementing SIS modules in higher education settings.

As higher education customers transform into modern campuses, they leverage technology and solutions to enable student success. In this mission-critical role, you will partner with our customers to facilitate their transformation to cloud/SaaS solutions and ensure the successful adoption of these innovations.

Where you will make an impact

• Being accountable for all aspects related to service delivery of our Banner Student solution. Includes driving delivery improvement and engaging with our higher education customers.
• Collaborating with consulting teams and peers to ensure customer and Ellucian project expectations are exceeded.
• Identifying and remediating issues that impede enabling customer greatness.
• Driving innovative and transformative strategies which will ensure successful solution implementations.
• Continuously improving the customer experience by ensuring development, use, and maintenance of services artifacts that exceed customer expectations.
• Proactively preparing for and delivering high-quality implementation consulting services.
• Consulting with customers to drive performance improvement, own problems, execute with precision, and professionalism.

What will you bring

• Banner Student experience (5-8+ years) or similar HE sector experience.
• Implementation and upgrade experience (3+ years) of SIS or other ERP solutions.
• Product experience, including consulting experience on relevant solutions.
• Strong communication and presentation skills. Must present a professional demeanor and have the ability to communicate to C-level and project leaders both internally and externally.
• Enabling delivery readiness, problem-solving, and root cause analysis.
• Experience developing and mentoring other consultants.
• Strong prioritization skills, able to manage activities based on business impact and be able to multitask and meet deadlines.
• Support and demonstration of Ellucian values.
• Ability to travel onsite to deliver consulting and implementation services based on Ellucian delivery methodology.

• 25 days annual leave plus 8 public holidays
• Choice to opt in for private Medical and Dental cover.
• Competitive pension plan.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests.
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride, and Go Green to name a few.
• Parental leave covering Maternity, Paternity, and Adoption.
• Employee referral bonuses to encourage the addition of great new people to the team.
• We Foster a learning culture with: Educational Assistance Program and Professional development opportunities.

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