Senior ServiceNow Technical Administrator

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Senior ServiceNow Technical Administrator

Apply locations: Leeds, Edinburgh, Sighthill

Job Type: Full time

Posted On: 2 Days Ago

Job Requisition ID: 118088

End Date: April 14, 2025

Salary Range: £62,874 - £69,860

We support flexible working – click here for more information on flexible working options

Flexible Working Options: Hybrid Working, Job Share

About this opportunity

Lloyds Banking Group is aiming to be both the best bank for customers as well as the bank of the future – where we can meet constantly evolving customer needs and help Britain prosper.

A key driver to us achieving this would require a shift towards new approaches to developing the systems and applications that underpin the Bank. We're looking to reduce the overall IT estate while growing its capability by exploiting innovative tools.

What you’ll be doing

Here in the Service Transformation Lab, we're on a mission to transform colleagues' engagement with, and consumption of technology via self-service portals, virtual agents, and the exploitation of AI.

We're achieving this by exploiting the capability of ServiceNow, an industry-leading tool in automating colleagues’ experiences to enhance customer outcomes. Since the implementation of ServiceNow in 2018, we have delivered immense value through the platform, now hosting over 50 business processes spanning ITSM, Employee Centre, Cyber, Change, and Customer Payments…and we're just getting started.

We're seeking a Team Leader with Senior Technical Administrator skills in our Service Transformation Lab who will drive the creation of innovative solutions for our colleagues’ journeys engaging with IT; working in conjunction with our developers, analysts, and Architects across all ServiceNow modules; to design, develop, and support solutions that further platform capability and exploitation as an enterprise suite, in a highly collaborative, Agile environment.

Examples of day-to-day tasks would include:

• Interpreting user stories and supporting development & implementation through to completion.
• Implementing new functionality.
• Working with expert user interface 3rd parties.

Minimum Requirements

We welcome applicants from diverse cultural and technological backgrounds and believe this is critical to success. This is a role in a niche area, so as a minimum to be considered for shortlisting we need to see evidence of the following in your CV:

• Career Background: You’ll be self-motivated with a consistent track record at a senior level within ServiceNow development and comfortable in the wide-ranging atmosphere of a technical organisation with a rapidly growing customer base.
• You’ll also demonstrate commercial experience of working within an agile engineering environment.
• A broad knowledge of ServiceNow modules as this role requires a well-rounded view of platform capability and the way they can interact.
• Process and solution integration, including an understanding of workflow design/configuration including Event Flow Handler.
• A solid grasp of API, JSON, MID Servers, and associated technologies that can/do integrate with ServiceNow.
• Experience of ServiceNow implementations.

Personal Qualities

In terms of personal qualities that we look for when we meet you, we’ll be trying to understand if you are:

• Decisive, creative, analytical, and proactive thinking with effective communication and relationship management.
• Demonstrate good judgment and a pragmatic approach.
• Well organised and analytical, adept at working in a team environment, and able to handle multiple priorities in a fast-paced environment.

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data, and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• Generous holiday allowance, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow, and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

About Us

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.

Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.