Senior Service Desk Engineer

Senior Service Desk Engineer – Stockton on Tees

3 month initial contract

The IT department within a leading construction engineering business is seeking a highly proactive and analytical Senior Service Desk Engineer for an initial 3 month contract.

Responsibilities:

1. Logging of tickets and managing through to resolution (both hardware and software).
2. Installation and configuration of new hardware, software, and services.
3. Support for 2nd through to 3rd Line, with some 1st line when required.

You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.

Required Experience:

1. Active Directory and Office 365 Admin.
2. Microsoft Teams.
3. Supporting AV products.
4. Ideally an understanding of web gateway filtering.
5. An understanding of networking concepts including support of VPNs.
6. Experience working on a Service Desk and management and prioritization of ticket queues.
7. Any experience with ServiceNow will be highly favored.

There is potential for this role to turn permanent after the initial 3 month contract.

Application Instructions:

Name: Please include your first and last name.

Email: @

Phone: Please include your country code.

CV / Resume: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.