Senior Service Designer (Ref: 4814)

Ministry of Justice UK; London; Hybrid; GBP 56,000 - 79,000; Full time

Job description

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Job Summary
This position is based Nationally

Job Description
Senior Service Designer
Location: National*
Closing Date: 21st April 2025
Interviews: expected w/c 5th May
Grade: 7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary:
London: £61,201 - £78,225 (which may include an allowance of up to £17,024)
National: £56,532 - £73,450 (which may include an allowance of up to £16,918)

Working pattern: Full-time, Part-time, Flexible Working
Contract Type: Permanent
Vacancy number: 4814

• We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP.

The Role
We’re excited to share that we seek a Senior Service Designer to join our friendly and collaborative team at Justice Digital. If you’re passionate about creating positive change and want to work in a supportive environment, we would love to hear from you!

This role aligns against Senior Service Designer from the Government Digital and Data Framework.

These are exciting times at Justice Digital. We have a clear vision: to develop a digitally enabled justice system that’s better and simpler for everyone. This inspiring mission drives us, and we’re seeking talented people who are equally passionate and ready for the challenge.

You’ll be integral to a thriving design community and multidisciplinary teams, collaborating with user researchers, product owners, delivery managers, and software developers to deliver world-class, user-centred services.

We’re committed to creating a positive work environment, as well as doing great work. We offer brilliant training opportunities, excellent kit and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

To help you envision your life at Justice Digital, we encourage you to explore our blog and Justice Digital Strategy. These resources will give you a deeper understanding of our work and journey.

Key Responsibilities:

• Analyse and interpret user needs and business objectives in highly complex service areas
• Lead on design concepts and service blueprints that help reimagine how we can deliver services end-to-end
• Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change
• Lead on design workshops and design sprints with the team, senior stakeholders and users
• Rapidly design and test digital prototypes with service users
• Train, mentor, and manage other designers
• Take the lead in growing and advancing our Design Community of Practice

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team, please read on and apply!

Benefits

• 37 hours per week and flexible working options include working from home, part-time, job sharing, or compressed hours.
• We are committed to nurturing our staff and providing lots of training and development opportunities with learning platforms such as Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
• 10% dedicated time to learning and development with a budget of £1000 a year per person
• Generous civil service pension based on a defined benefit scheme, with employer contributions of 26-30% depending on salary.
• 25 days leave (plus bank holidays) and one privilege day usually taken around the King’s birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support, including access to the Calm app.
• Nurturing professional and interpersonal networks, including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days of volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised on-site Gym.

Person Specification Essential

• You have a firm grounding and experience in user-centred design, from concept to final delivery. You know how to give direction on which tools, processes or methods to use and how to bring an agile delivery team along with you.
• You are experienced in designing end-to-end public services and navigating complex policy and operational areas.
• You can listen to the needs of technical and business stakeholders and interpret them in a way that is clear to both audiences.
• You know how to manage stakeholder expectations, set direction, and navigate difficult discussions.
• You can create high-quality, compelling design concepts and artefacts such as service maps, models and blueprints.
• You are experienced in paper and digital prototyping. You understand how the internet works and are responsive to technological changes, adapting your concepts and approach accordingly.
• You know what good public services look like and how to design them in an inclusive, accessible way. You know how to share best practices and can coach others.
• You are a strong team player who knows how to work with and get the best out of a multidisciplinary delivery team.

Willingness to be assessed against the requirements for BPSS clearance.

How To Apply
Candidates must submit a current and relevant CV, including a link to a portfolio showing your relevant work (if you don’t have a portfolio online, please upload it to Google Drive and include a full web link to it in your CV- unfortunately the system will only be able to access links in full) and a cover letter (1-page max) which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, We Recruit Using a Combination Of The Government Digital And Data Profession Capability And Success Profiles Frameworks. We Will Assess Your Experience, Technical Skills And The Following Behaviours During The Assessment Process:

• Communicating and influencing
• Seeing the bigger picture
• Changing and improving
• Leadership

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 75-90 minute panel interview, held via video conference, which will include a short task given before the interview.

Should we receive a high volume of applications, a pre-sift based on ’You have a firm grounding and experience in user-centred design, from concept to final delivery. You know how to give direction on which tools, processes or methods to use and how to bring an agile delivery team along with you.’ will be conducted before the sift.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you the position without needing a further application.

A reserve list may be held for up to 12 months from which further appointments may be made.

Terms & Conditions
Please review our Terms & Conditions which set out how we recruit and provide further information related to the Justice Digital Recruitment Terms & Conditions role and salary arrangements.

If you have any questions, please feel free to contact [e-mail]