Senior SEO Specialist (Healthcare)

Group Coordinator

The Group Coordinator role is to facilitate communication, collaboration, and coordination among various teams or departments within the organization. Group Coordinators are responsible for ensuring that projects, initiatives, or activities involving multiple stakeholders run smoothly and efficiently. They play a crucial role in fostering teamwork, streamlining processes, and ensuring that projects are completed successfully through effective coordination and communication among team members.

Responsibilities:

1. Training and preparing call centre representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
2. Ensuring agents understand and comply with all call centre objectives, performance standards, and policies.
3. Answering agent questions regarding best practices or difficult calls.
4. Identifying operational issues and suggesting possible improvements.
5. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
6. Preparing reports and analysing data to assist management as they determine call centre goals.
7. Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Competencies:

1. Call Resolution Time Improvement
2. Quality Assurance (QA) Score
3. First Call Resolution Rate Improvement
4. Customer Satisfaction Score Improvement
5. Adherence to Schedule
6. Average Handle Time Reduction

Email: hroffshore@dynamedhealth.com

Qualifications:

1. Extensive experience in working with teams on various cloud technologies and cloud computing (e.g., applications, infrastructure, storage, platforms, data) in Microsoft Azure and/or other public cloud platforms.
2. Ability to support our team and guide our business and technical colleagues, pro-actively aligning with them and actively contributing to their success.
3. Manage/Setup native Azure OMS Monitoring, Azure Log Monitoring, Application Insight. Generate recommendations to tune applications based on observations.
4. Understanding/Administration of DevOps– Azure DevOps (GIT, Pipelines, Sonar, Deployments).
5. Ability to roll up sleeves when in need to debug issues & identify causes or to pilot a new technology.
6. Coordinate with 3rd party partners/vendors for resolving issues.
7. Support cost and security governance and optimization activities.
8. Good communication skills.

Email: anoop.kumar@dynamedhealth.com

IP - Medical Coding

Qualification: Medical Background / Bachelor’s Degree in Health Sciences

Certifications: CPC, CCS, CCS-P, CIC &/Or CCA

Experience: Min 2 Years

Job Description:

1. Responsible for final coding on Inpatient, Day case, LTC cases.
2. Prompts medical staff physicians for additional documentation as needed to clarify DRG assignments.
3. Accurately assign ICD-10 CM, CPT, HCPCs codes according to the available documentation.
4. Identify opportunities to improve medical documentation and potentially improve facility reimbursement under DRGs.
5. Query management for any clarifications that may arise while processing the claims. Ensure the given targets are met.
6. Coordinate with case manager to improve the DRG severity.
7. Actively participate in audits as nominees under coding representative.
8. Participation in the organization’s quality improvement and safety activities.
9. Comply with the established policies & procedures of which they have been informed, instructed, and trained.
10. Actively participate along with line management towards the implementation of quality projects & programs requirements.
11. Report to the respective manager any potentially hazardous, unsafe act or condition, which may cause impacts.
12. Report all hazards, near misses, and incidents to the respective line manager.
13. Ensure the work is carried out within applicable regulations, health insurance policies, principles, and hospital goals.
14. Contribute to the success of departmental KPIs.
15. Any other tasks required by HODs.

Email: hroffshore@dynamedhealth.com

BPO - Quality Auditor (Voice Process)

Qualification & Requirements:

1. Minimum 1 year of experience as a QA in a contact centre.
2. Must have knowledge of audits, feedbacks, calibration, briefing sessions, and dip checks.
3. Proficient in tools such as MS Office (especially Excel), Google Sheets, etc.
4. Must have a good written and verbal command of English.
5. Hard-working, agile & flexible in terms of shifts and weekly off (6 days working with 1 rotational weekly off).

Duties & Responsibilities:

1. Auditing calls to ensure accuracy targets are met as per SLA. Based on the call monitoring provides trend data to site management team.
2. Audits of inbound, outbound and chats have to be done on a daily basis. Uses the monitoring data management system to compile and track performance at team and individual level.
3. Participates in customer and client listening programs to identify customer needs and expectations.
4. Provides actionable data to various internal support groups as needed.
5. Prepares and shares monthly quality calendar for call calibration, good call listening sessions, dip checks, and feedback sessions for the call centre staff.
6. Helps the team to streamline the call centre processes by identifying various issues in the activities performed.
7. Prepares a strategy to improve the ‘bottom quartile performers’.
8. Demonstrates prompt and effective communication skills.
9. Ensures proper procedures and protocols are followed while handling IB calls, OB calls, and chats as per the given SOP.
10. Sends a report to the Process Manager for the day-to-day activities.

Email: hroffshore@dynamedhealth.com

Medical Transcriptionists

Job Purpose: Assisting the physicians by transcribing the medical documentation of outpatient in SAP. Coordinate with the physicians and ensure that proper documentation is done as per the SAP format. Transcribing the dictated operation notes/procedure notes/clinic notes/medical certificates/fitness certificates and coordinate with the physicians for evaluation, correction, and completion. Assisting the physicians in preparing the medical reports/certificates.

Qualification:

1. Graduate in any subject
2. Qualified and trained medical transcriptionist

Experience:

1. Three years’ experience in a recognized hospital or medical transcriptionist firm.
2. Working knowledge of the principles, methods, materials, and techniques of artificial reproductive technology.

Email: hroffshore@dynamedhealth.com

Senior Executive – Client Services

Key Responsibilities:

1. Understand brands’ businesses and marketing strategies to ensure that all campaigns, programs, and projects are aligned to business goals.
2. Build strong relationships with units by acting as a strategic advisor.
3. Represent the clients’ best interests.
4. Develop proposals and statements of work in conjunction with agency team members.
5. Promptly address any client satisfaction issues with the clients and agency team members.
6. Proactively manage account financials ensuring overall account health, appropriate team allocation, and agency compensation.
7. Review and analyze past campaign results to uncover opportunities for improvement and growth.
8. Review and synthesize data intelligence for use in briefs, reports, or presentations.
9. Assess competitive and target audience research to identify points of differentiation.
10. Facilitate internal kick-off meetings.
11. Attend weekly client status meetings.
12. Regularly inform Account Director and Director of Account Management of account wins, losses, successes, and failures.

Email: hroffshore@dynamedhealth.com

Medical Coding-IP

Qualification: Medical Background / Bachelor’s Degree in Health Sciences

Certifications: CPC, CCS, CCS-P, CIC &/Or CCA

Experience: Min 2 Years

Job Description:

1. Responsible for final coding on Inpatient, Day case, LTC cases.
2. Prompts medical staff physicians for additional documentation as needed to clarify DRG assignments.
3. Accurately assign ICD-10 CM, CPT, HCPCs codes according to the available documentation.
4. Identify opportunities to improve medical documentation and potentially improve facility reimbursement under DRGs.
5. Query management for any clarifications that may arise while processing the claims. Ensure the given targets are met.
6. Coordinate with case manager to improve the DRG severity.
7. Actively participate in audits as nominees under coding representative.
8. Participation in the organization’s quality improvement and safety activities.
9. Comply with the established policies & procedures of which they have been informed, instructed, and trained.
10. Actively participate along with line management towards the implementation of quality projects & programs requirements.
11. Report to the respective manager any potentially hazardous, unsafe act or condition, which may cause impacts.
12. Report all hazards, near misses, and incidents to the respective line manager.
13. Ensure the work is carried out within applicable regulations, health insurance policies, principles, and hospital goals.
14. Contribute to the success of departmental KPIs.
15. Any other tasks required by HODs.

Email: hroffshore@dynamedhealth.com

CopyWriter

Experience: 2-5 years

Key Responsibilities:

1. Develop original, engaging copy for a variety of platforms including websites, social media, blogs, emails, advertisements, brochures, and more.
2. Translate marketing strategies and briefs into compelling content that drives audience engagement and conversions.
3. Collaborate with designers, marketers, and product teams to create cohesive campaigns.
4. Conduct in-depth research on industry-related topics to ensure content is both informative and innovative.
5. Edit and proofread all copy for grammar, punctuation, and adherence to brand voice and style.
6. Incorporate SEO best practices into copy to improve search rankings and maximize content visibility.
7. Manage multiple projects and deliver high-quality content within tight deadlines.
8. Revise content based on feedback from internal teams or clients, ensuring alignment with objectives.
9. Stay updated on industry trends and adapt copy to resonate with current market needs.
10. Ensure brand consistency across all platforms and touchpoints.

Qualifications:

1. Bachelor’s degree in English, Communications, Journalism, Marketing, or a related field.
2. Proven experience as a copywriter in an agency, in-house, or freelance environment.
3. Excellent writing, editing, and proofreading skills with a keen eye for detail.
4. Strong portfolio demonstrating creative copywriting across different media.
5. Ability to write for diverse audiences, adjusting tone and style as needed.
6. Familiarity with SEO, keyword research, and digital content optimization.
7. Strong time management skills and ability to handle multiple projects simultaneously.
8. Excellent communication and collaboration skills.
9. Proficiency with content management systems (CMS) and social media platforms is a plus.

Email: hroffshore@dynamedhealth.com

Full Stack Developer – PHP, WordPress, and Azure

Role Overview: The Full Stack Developer will be responsible for building and maintaining high-performance web applications tailored for the healthcare sector. This role requires proficiency in front-end and back-end development, with an emphasis on PHP, WordPress, and Microsoft Azure deployment. The ideal candidate will have a strong understanding of responsive design, seamless user experience, and optimized server and database performance.

Key Responsibilities:

1. Design, develop, and maintain web applications using front-end technologies such as HTML, CSS, Bootstrap, and jQuery to ensure responsive and user-friendly designs.
2. Develop and optimize back-end applications using PHP 8.2 and WordPress 6.5.3, customizing and extending WordPress themes and plugins as needed.
3. Ensure seamless integration between the front-end and back-end, maintaining a consistent user experience across devices.
4. Develop and maintain database architecture using MySQL, ensuring data integrity, performance optimization, and efficient querying.
5. Manage server configurations and deployments on Nginx, optimizing for performance, security, and scalability.
6. Troubleshoot and resolve server-side issues, handling server logs and error reports effectively.
7. Deploy, configure, and manage applications on Microsoft Azure, utilizing Azure services for web hosting, scaling, and monitoring.
8. Collaborate with the infrastructure team to ensure the seamless deployment and maintenance of applications on Azure.
9. Monitor application performance, scalability, and cost-efficiency on the Azure platform, implementing optimizations as needed.
10. Write clean, maintainable, and well-documented code, adhering to industry best practices and coding standards.
11. Conduct regular code reviews, refactoring, and performance optimizations to ensure the application remains efficient and scalable.
12. Work with QA teams to ensure thorough testing and quality assurance before release, addressing bugs and issues proactively.
13. Collaborate with designers, marketers, and other stakeholders to align web applications with user needs and strategic goals.
14. Partner with the SEO team to ensure web applications are optimized for search engines, improving loading times, and implementing SEO-friendly elements.
15. Work closely with product managers to prioritize feature updates, enhancements, and maintenance tasks based on user feedback and business goals.

Qualifications:

1. 3-5 years of full-stack development experience with a focus on PHP, WordPress, and cloud deployment.
2. Proficient in HTML, CSS, Bootstrap, and jQuery, with a solid understanding of responsive design principles.
3. Strong experience with PHP (8.2) and WordPress (6.5.3), including custom theme and plugin development.
4. Proficient in MySQL, with experience in writing and optimizing complex queries.
5. Experience with Nginx for web server configuration, management, and troubleshooting.
6. Hands-on experience with Microsoft Azure for deploying and managing web applications.

Email: hroffshore@dynamedhealth.com