Senior Security Officer - Supervisor/ Shift Lead

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Senior Security Officer - Supervisor/ Shift Lead

Posting Start Date: 24 Mar 2025

Location: Middlesex, GB, HA4 7HB

Contract Type: Full Time

Senior Security Officer – Supervisor/ Shift Lead

Full & Part Time Opportunities available

Permanent (40 hours per week)

Salary Circa £38000 plus shift allowances

Location: Middlesex

Shift work – This is a 24/7 Operation. A range of 3 shifts; Early’s, Days, Nights will need to be covered on a rotational basis.

Here at Serco, we are currently looking for Senior Security Officers to act as Shift Lead supervising a team for a high-profile Defence customer contract.

Main responsibilities of the role include:

• Supervise areas under your control to ensure delivery of effective, efficient, “right first time every time” output to our customers that follows the Serco values and behaviours.
• First line management responsibility of all security personnel on duty in line with the Serco values and behaviours.
• Ensure the duty shift is manned correctly, this includes arranging cover for absence due to sickness or holiday.
• Act as the immediate escalation focal point for any customer concerns, dealing with these concerns in a swift and professional manner, engaging with the Site Lead as appropriate.
• Provide welcoming service ascertaining the requirements of individual visitors, contractors or deliveries and provision of relevant ID.
• Control the access and egress of vehicle traffic, visitors, contractors and Unit employees at the main gate; Checking ID cards and vehicle permits.
• Assist in the search of vehicles, visitors and baggage when delegated.
• Conduct in-vehicle roving patrol duties.
• As a CCTV monitor, you perform the following functions: watch multiple screens in a control centre to monitor people in various locations, focusing on identifying suspicious behaviour.
• Respond to and carry out emergency procedures as and when delegated.

What you’ll need to do the role:

You will have significant experience in leading teams to deliver excellence and demonstrate relevant knowledge, background and satisfactory experience related to the security industry.

This role requires individuals who are honest, reliable, confident with a strong sense of pride in their work. You will be physically fit and able to use your own initiative to assess situations and respond appropriately, always remaining calm.

You will have excellent customer service and communication skills and a keen interest in public safety and security.

You will need to hold a full UK Driving License for car (essential) with no more than 6 points.

Candidates who currently hold UKSV security clearance will be treated as priority in our selection process. (It will be mandatory to achieve this clearance if not already held.)

An SIA license is highly desirable; however, we can provide full Security Industries Authority (SIA) licensing training.

We welcome and encourage applications from ex-military personnel and blue light emergency services.

What we offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme.
• Serco discounts which include cinema, Merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations, including role-specific training, leadership coaching, formal study, and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

MoD Security Clearance: Due to the nature of this contract, all employees are required to be security cleared to SC level. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Government's Women in Defence Charter; to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles, and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.