Senior Scheduler

What you'll be doing

At Trinity Fire & Security, we are looking to recruit Schedulers to join our team that helps keep our customers safe and secure. You'll be doing this by effectively coordinating field engineering activities to meet the needs of our customers in our fast paced and thriving Abingdon Office. You'll be interacting with our field team and our customers with the aim to provide an exceptional customer experience, whether they are internal or external.

Your key responsibilities will include:

1. Scheduling Activities: Plan and arrange field engineer appointments to accommodate changing customer requirements and meet our service commitments.
2. Customer Interaction: Provide exceptional customer service, whether that's when you're speaking to our customers over the phone or in writing.
3. Collaboration: Work closely with field engineers and other team members to optimise resources and serve efficiently.

Who you are

At Trinity Fire & Security, we believe that your personality and passion are just as important as your skills. We're eager to train someone who is:

1. Customer Obsessed: You genuinely care about resolving customer issues and providing an outstanding experience.
2. Eager to Learn: A positive attitude and a willingness to grow are key! We'll support you every step of the way.
3. Organised and Proactive: You can prioritise tasks effectively and thrive in a fast-paced environment.

If you have a “can-do” spirit and solution-focused approach, this is a fantastic opportunity for you to join our team.

What we'll give you

• Competitive salary which will vary based on skills and experience
• Flexible working hours
• 23 days holiday, plus bank holidays
• Company pension scheme
• Life assurance
• Employee Welfare assistance programme

Who We Are

Trinity Fire & Security has been helping businesses to ensure the safety of their people, properties, and business operations for over 25 years. Using our extensive knowledge of fire, life safety and security systems, we will design a tailored solution to meet each client's individual needs. We pride ourselves in offering a full customer aftercare service ranging from traditional maintenance through to ensuring full legislative compliance.