Senior Salesforce Solutions Analyst

DPD Group UK; Oldbury; Hybrid; GBP 35,000 - 65,000; Full time

Job description

Company Description

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Our Salesforce Platform Manager is currently recruiting for a first-class Senior Salesforce Solutions Analyst to join their highly skilled team. This role is based in our head office in Oldbury; however, remote working is available.

Your key areas of responsibility would be:

• Designing and building advanced Salesforce solutions.
• Utilise declarative functionality (flows, approvals, assignment rules, formula fields, custom fields, record types and page layouts, plug-ins from the AppExchange) to implement system enhancements to meet the evolving needs of the company.
• Work with 3rd party and internal development teams to implement custom/bespoke functionality.
• Continue professional development of Salesforce certifications and skills.
• Undertake knowledge transfer of new functionality to senior managers for cascading to all relevant users.

Responsibilities will include but not be limited to:

• Building and maintenance of reporting and dashboard suites.
• Working closely with key stakeholders throughout the business to understand requirements, design and build solutions; working with third-party developers when required.
• Act as an escalation point for the wider team for second line support questions.
• Undertake transfer of knowledge to a select group of users who require admin permissions across the business.
• Complete regular internal system audits and prepare for upgrades.
• Delivering the full life cycle of projects from requirement gathering, design, test and delivery.
• Based on a solid understanding of the needs of all the company’s user groups, bring suggestions for system improvements and developments to Salesforce business lead, National Managers and Executive Board.
• Undertake full implementation of system developments involving declarative functionality: assignment rules, workflows & approvals, custom fields, page layouts and plugins from AppExchange.
• Undertake custom development of functionality on the Force.com platform.
• Work closely with end users to understand areas for development and to support their use of the Salesforce platform.
• This role will involve some national travel.

Qualifications

• ADM 201 certified.
• Platform App Builder.

Experience in Mulesoft and Marketing Cloud Account Engagement (Pardot) would be beneficial but not essential.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business; without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading.
• Enhanced maternity and paternity package.
• Free life assurance of 4 x salary on joining the pension scheme.
• Free onsite car parking for all employees.
• Health Kiosks visiting every location.
• Vitality at Work.
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping.
• Milestone Days off to celebrate with your family and friends.
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses.

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.