Senior Salesforce Programme Manager (6month Fixed Term Contract)

Live Nation Entertainment; London; Hybrid; GBP 60,000 - 100,000; Full time

Job description

Job Summary:

Job Description – Senior Salesforce Programme Manager

Location: London (hybrid)

Contract Terms: 6 month Fixed Term Contract, 40 hours per week (full time)

THE TEAM

At Ticketmaster we are leaders in the business of selling the live entertainment experience to fans around the world.

This role is a core function within our Global IT department and will report to the SVP International IT and Global Salesforce Technology. This role will work in partnership with the Global Salesforce Business Analyst Team and the Global IT business solutions Team and Salesforce Technical Architect.

Alongside this, the role will form close partnerships and collaboration with our global business partners that utilize the Salesforce technology platform and have a requirement in the future. Another important element is the understanding and assurance that the Salesforce platform and its associated technologies are properly maintained following best practice methodologies and importantly following our global LNE data privacy and governance models, our audit and compliance policies and procedures, along with ensuring our systems are kept safe and secure, following both IT and Information Security policies.

THE JOB

We have an exciting opportunity for an experienced Senior Programme Manager who can apply the principles of professional project management to develop and manage our IT Salesforce Programme Management Office for our Salesforce platforms across within our complex global organisation.

You will have broad experience of overseeing programmes in a mixed methodology environment, providing a consistent, reliable service to business sponsors and stakeholders, senior business analysts and our IT Salesforce Technical colleagues. In this role you will manage and deliver programmes by coordinating activities and delivery across multiple, related projects that span technology and operational teams. These programmes deliver strategic initiatives that enable business transformation in the short to mid-term. You will be comfortable with complexity and will have the aptitude and contextual perspective to understand how multiple parts work together. You will be able to adapt to different areas of the business to meet demands.

You will understand the importance of setting objectives and agreeing a set of key results to demonstrate the success of outcomes and initiatives. Crucially, you will be a great communicator – you’ll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience whether discussing project health with the executive team or presenting at steering groups and at conferences.

The person in this role will have the ability and gravitas to lead, inspire and motivate teams. At Ticketmaster we understand that it is our people and our teams who make us great. You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely.

WHAT YOU WILL BE DOING

• Manage and deliver Salesforce technology programmes by coordinating activities and delivery across multiple, related projects that span both technology and operational teams.
• Assist the Director of Salesforce PMO & CoE with preparing a 3-year Salesforce Technology roadmap, which includes business projects, technology changes and audit and compliance requirements.
• Accountable for delivering global business strategic initiatives and projects that enable business transformation using Salesforce Platform to drive efficiencies.
• Working with our business, our Salesforce BA’s and our Salesforce Technical Architects, to compile business cases for key business strategic programmes, globally.
• Ensure that projects/programmes are managed and executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes and support tools, following defined PMO project management methodologies.
• Responsible for all IT Salesforce Technology project reporting, weekly reporting to Salesforce leadership team, SVP and global leaders. Preparing presentations for businesses, business case submissions on behalf of Salesforce Technology for inclusion into the businesses business cases and assisting the leadership team with preparation of materials for global Salesforce Status Update Meetings and Steercos.
• Collaborate with teams to identify, log, track, and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Demand Planning, Prioritisation, Resource and Capacity Management, and leverage these to improve control and visibility.
• Manage a team of three individuals, ensuring alignment with demand planning and prioritisation efforts, while their formal line management remains with the Director of Salesforce PMO & CoE.
• Comfortable with complexity with a high level, contextual perspective and understanding for how multiple streams work together to fulfil a strategic objective that can transform business.
• Ability to adapt to different areas of the business to manage and deliver programs where needed.
• Proven experience within the program management discipline.
• Manages difficult and often complex problems providing effective solutions.
• Analyse and provide regular status reports that are objective and reflect the true state of progress.
• Coordinate activities to promote workflow and manage escalations either within the team or to sponsors and executives when needing steer.
• Manage the complete lifecycle and facilitate the team to transition from phase to phase.
• You will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organisation.
• Champion, maintain and improve project management best practises to ensure the company and new members of the team are aware of and understand the value in these processes and principles.
• Travel to other Ticketmaster offices when needed to support teams, maintain relationships and co-ordinate launch activities.
• Provide advice and guidance to new or junior members of the team and provide support to colleagues and managers alike.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• Salesforce knowledge / certifications is preferable.
• Fluent in English with an approach that inspires confidence through verbal, written and presentation skills and delivers clear and concise information tailored for different stakeholders and situations.
• Able to build rapport quickly to establish trust, respect and confidence that builds excellent working relationships with colleagues and internal stakeholders at all levels of the organisation, and external vendors, to ensure objectives are understood, expectations set and appropriate business engagement is in place throughout the project or program lifecycle.
• Excellent facilitation skills to conduct meetings and workshops that encourage attendees to participate and collaborate effectively and efficiently ranging from small ideation sessions to internal conferences to formal steering groups.
• Facilitate planning with teams to generate and develop plans and roadmaps that provide clarity for the team and sponsors, drawing on a variety of estimation techniques and planning tools.
• Ensure the Systems Development Life Cycle (SDLC) processes and guidelines are understood and adhered to.
• An excellent understanding of Waterfall, Agile and Lean frameworks, with the knowledge and experience to critically analyse current best practices for suitability within Ticketmaster.
• Experienced and knowledgeable in Agile and Waterfall methodologies, as well as other forecast and estimation tools and techniques.
• Qualified in a recognised Project Management methodology (Prince II, PMI, etc).
• Extremely competent in using Microsoft Office, specifically advanced Excel and PowerPoint.

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

• Excellent leadership skills to lead, inspire and motivate cross-functional distributed teams in various international offices.
• Able to present with confidence and excel at standing up in front of a room to lead workshops or structured training sessions.
• Able to negotiate and understand the value of listening and the power of empathy.
• Engender cohesion and trust within the team by focusing on the collective goal, exploring all points of view and support the team in decision making.
• Foster a collaborative and supportive work environment that embodies the "ONE team" ethos.
• Pragmatic in approach and delivery focused where the delivery of value and practical lean processes to the business is the predominant driver.
• Excellent organisational skills and the ability to prioritise tasks and manage expectations.
• A self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a business context and who facilitates the team to deliver the best solution against the constraints of time, cost and quality.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid