Senior Sales Associate, Harrods

Richemont; London; On-site; GBP 30,000 - 50,000

Job description

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Senior Sales Associate, Harrods

(Permanent, Full-Time)

HOW WILL YOU MAKE AN IMPACT?

As Jaeger-LeCoultre Senior Sales Associate, you will play a key role representing the Maison, building trustful relationships with clients, and achieving significant Sales Targets. Your main focus will be on providing the best possible Clienteling experience, generating sales and client satisfaction, while maintaining proper boutique operations as per company standards (merchandising, stock take, stock transfers...).

Key responsibilities:

Sales

• Achieve and exceed personal targets (quantitative and qualitative) and support the boutique sales objectives.
• Ensure high levels of client satisfaction through excellent sales and after sales service skills (Sales Ceremonial).

Clienteling & CRM

• Act as a role model, constantly nurture relationships with clients to generate sales leads while building sincere and durable relationships.
• Build Client strategy per client typology.
• Networking within Harrods & Knightsbridge environment to create sales opportunities for oneself & members.

Operations

• Carry out administrative tasks such as: clients' follow up (sales, after sales service), general inquiries, handle clients complaints and concerns, answer to the telephone etc.
• Follow internal procedures and corporate guidelines related to daily operations (sales, payments methods, deposit, after sales service, Boutique till system, reporting, opening/closing etc.).
• Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.

Retail and Service Excellence

• Anticipate clients' specific needs.
• Represents the Brand inside and outside the Boutique.
• Strive to achieve both 100% NPS and Mystery shopping results.
• Ensure impeccable grooming standards according to guidelines.

CS / Aftersales

• Ensure the highest level of service to After Sales Clients.
• Manage complaints and proactively follow up on the repair process from registration to collection.
• Ensures the timeliness of repairs taken in by the store.
• Strive to achieve conversion in CS to sales.

Outreach

• Acting as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community (Harrods & Knightsbridge area).
• Develop relationships within Harrods ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness and recruit new clients.
• Participate in off-site events and clienteling activities organised by Marketing and event team.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Effective interpersonal and communication skills.
• Proven Sales track records in the luxury industry.
• Competence in MS Office package (especially Excel) - Knowledge of SAP would be a plus.
• Passionate, pro-active, enthusiastic, agile learner.
• Ability to multitask and understanding of priorities.
• Excellent organisational skills.
• Detail-oriented focus in your approach to work.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage - After your application has been selected you will be contacted for an initial screening with the Richemont Talent Team.

2nd Stage - Interview with the Sales Manager and Head of Marketing and Communications.

3rd Stage - Interview with the Human Resources Manager.