Senior Sales Associate

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Senior Sales Associate

Application Deadline: 25 April 2025

Department: Boutique

Employment Type: Permanent - Part Time

Location: Glasgow

Reporting To: Boutique Manager

Compensation: GBP 13.35 / hour

Description

To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as support the management team in coaching new and existing Associates.

Contract Type: Permanent
Weekly Hours: 16

What Will You Do?

Day to Day

• Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.
• Responsibility for opening and closing the Boutique in the absence of the Boutique Manager or Assistant Boutique Manager.
• Promote and maintain good housekeeping and visual merchandising standards throughout the Boutique and participate in window campaign changes as required.
• Complete any other tasks required by Boutique Management to support the needs of the business.
• Offer & provide demonstrations (including hand massage) to all customers.
• Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required.

Commercial Flair

• Consistently meet/exceed your personal Key Performance Indicators (KPI's) set by the Boutique Manager to contribute to the success of the Company.
• Demonstrate a good understanding of different market types and customers.

People

• Support the management team in the ongoing coaching of the team's product knowledge & understanding.
• Be responsible for team management in the absence of the Boutique Manager and/or Assistant Boutique Manager.

Future Focus

• Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers.
• Seek opportunities to support Brand through project work.
• Uphold the L'Occitane values ensuring PROSPERITY is at the core of everything we do.
• Ensure all online training is completed to ensure your development is a priority whilst with L'Occitane.

Driving Results

• Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L'Occi way.
• Support in-Boutique and external customer events.
• Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.

The Perfect Candidate:

• A love of retail; it's essential that you want to be in a customer facing environment as we are an experiential brand.
• Excellent customer service skills.
• Confident and effective communication and listening skills.
• Able to demonstrate pro-active selling ability.
• Highly motivated to achieve personal KPI's and contribute towards Boutique objectives.
• Able to work effectively in a team.
• Reliable, honest and flexible.
• Positive and friendly attitude as well as consistent ability to operate at your best.

What we offer you!*

• Discretionary Company Bonus scheme.
• Contribution Pension Scheme.
• Holiday Allowance - above statutory.
• Flexible Bank Holidays.
• Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year.
• Hybrid working for Office based staff - 3 days in the office.
• Work from Anywhere Policy - up to 4 weeks a year.
• Volunteering 1 Day.
• Half day leave for Birthday.
• One day's holiday for NewlyWeds.
• Discount Scheme.
• Monthly product allocation.
• Reward Gateway - company benefits platform.
• Cycle to work scheme through Reward Gateway.
• Travel Loan through Reward Gateway.
• Subsidised health & wellbeing plan.
• Long service awards.

*some eligibility criteria may apply