Senior Sales Advisor - Selfridges - Longines and Tissot

Job description

Staff Management – to assist the Store Manager & Assistant Manager in the following areas:

• Train, supervise and motivate employees to achieve the goals of the store.
• Plan, organise and prioritise self and team to ensure optimum use of available time.
• Motivate and develop team performance.
• Deliver high customer service through team.

Training

• Assist in the training and development of the team.

Security

• Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, staff selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
• Ensure the store is opened and closed in line with Company policies and procedures.
• Implement Company security procedures.
• Maintain/build a general awareness of products and security hot spots.
• Maintain correct processing of all deliveries.

Reporting

• Accurate reporting of all administration and stock control.
• Collation of sales figures.

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store.

Security & Stock

• Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, staff selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
• Carry out stock checks and audits in line with Company policies and procedures.
• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling

• Ensure the till is reconciled on a daily basis.
• Ensure that cash handling and banking procedures are in line with Company policies and procedures.
• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.