Senior Retail Sales Advisor

Senior Retail Sales Advisor

Herne Bay

40 hours per week over 5 days

Monday to Friday with Saturday on a rota

Competitive salary plus pension and company benefits

We are thrilled to announce that we are due to open a brand new Brewers Decorator Centre in Herne Bay in Autumn 2023 and we have a very exciting opportunity for a highly motivated and experienced Senior Retail Sales Advisor, who is passionate about providing the highest levels of customer service to lead this new team and develop sales in our new store!

Experience with our products isn't necessary, if you have experience in retail, have the drive and motivation to do a great job and can bring exceptional customer service and team working skills to the table, we'll give you everything else you need to succeed.

Our brand new store can be found on Altira Business Park. The store will stock an extensive product range which includes trade and designer paint brands such as Armstead, Crown, Dulux, Farrow & Ball, Little Green, Johnstones, Sadolin as well as our own brand, Albany. Store opening hours will be Monday – Friday 7am – 5pm and Saturday 8am – 5pm.

With our range of paint tinting machines in store, we offer the widest range of options to our customers whether that be professional decorators or retail customers taking on a home décor project. In addition, our customers will also find a comprehensive range of wallcovering options as well as all the tools and materials needed to get the job done. Brewers are renowned through the country for providing friendly and knowledgeable customer service - it's why we welcome so many repeat customers back into our business and that is something we are very keen to achieve with our Herne Bay store.

A family run business for almost 120 years; we are proud of our long history in our industry and have grown our branch network to over 200 stores nationwide in the Brewers Group. We know that our people make our business unique, and place great emphasis on the development and growth of our colleagues.

As a Senior Retail Sales Advisor with Brewers, some of your responsibilities will include:

1. Assist the Branch Manager with developing the branch and the team including deputising in their absence
2. Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service
3. Have keyholder responsibilities, cashing up and associated supervisory tasks
4. Allocate work to the team, keeping them motivated and driven
5. Use product knowledge to provide recommendations and help customers find the best product for their needs
6. Planning and agreeing sales forecasts with the Branch Manager in line with Company targets
7. Ensuring orders and enquiries are dealt with and followed up on promptly
8. Mix paint for Customers, process specialist orders, and request special stock within the Branch network
9. Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
10. Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
11. Assisting with stock maintenance in the branch

Who we are looking for to join our team:

1. Someone who has experience in a retail environment, ideally in a team leader or supervisory role
2. Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
3. Highly motivated with the drive to succeed and do a great job
4. Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
5. Have the ability to motivate and inspire colleagues to achieve the highest level of customer service
6. Enjoys working and supporting a team, but can be relied upon to work as an individual at all times
7. Willing to attend training to become a Fire Marshall and/or First Aider if required
8. Ideally lives within a close proximity to the store to be able to respond to potential alarm calls out of hours
9. An interest in our industry or some product knowledge would be advantageous but not essential, as appropriate product training will be given to the right candidate

In return we offer a comprehensive benefits package consisting of:

1. Competitive rates of pay
2. 31 days holiday including bank holidays increasing with service
3. Free life assurance
4. 5% of your salary employer contribution to the pension plan (subject to employee contributions)
5. We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
6. Brewers Colleague discounts giving you huge savings on your home improvements
7. Employee Assistance Programme - accessible to colleagues, partner/spouse and dependants
8. Access to Medicash, an optional contributory scheme where you can claim money back for the most common routine healthcare treatments
9. Discounts and rewards with selected partners - major high street brands, supermarkets etc
10. Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis
11. Staff uniform and uniform cleaning tax relief
12. Comprehensive Induction Programme
13. After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity and Paternity pay and a chance to use one of our two Company Holiday Homes in Cornwall or the Lake District

To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.

Please note – we have a specified timescale within which to appoint and train. This role may be removed from listings before the closing date if we are successful in finding an appointment.

Please ensure you fully complete the application process if you wish to be considered for this position. Due to the number of applications we receive, we are unable to respond to any applicants that do not complete the process.

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