Senior Retail Manager - o2 London

Compass Group

London

GBP 60,000 - 80,000

Job description

Senior Retail Manager - o2 London

£39,500

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We pay all our team members at least the Real Living Wage or London Living Wage.

Overall Purpose of the Role

This job description outlines the key responsibilities and expectations of the Senior Retail Manager. It is intended to guide the duties required, recognising that the role may evolve over time to reflect changing business priorities and needs.

Lead and oversee a team of Retail Managers, ensuring exceptional customer service and operational standards are maintained across all retail bars and food units.
Drive business performance, ensuring operations comply with health, safety, legal, and compliance requirements while meeting or exceeding set standards.
Inspire and coach Retail Managers to deliver Legendary Experiences through their teams.
Ensure peak productivity, efficiency, and performance by supporting effective staffing, planning, and operational management across multiple units.
Act as the primary link between Retail Managers and the Deputy & Retail Operations Manager, translating strategic objectives into actionable goals.
Take responsibility for the recruitment, training, and development of Retail Managers, ensuring they have the leadership capacity to drive high-performing teams.
Work collaboratively with department leads to align retail operations with overall business objectives.

Key Accountabilities

Strategic Leadership

Provide strategic direction and guidance to Retail Managers, empowering them to manage their teams effectively and achieve business objectives.
Lead by example with a positive can-do attitude, fostering a culture of accountability, teamwork, and excellence.
Establish strong communication channels with Retail Managers to ensure alignment on goals, expectations, and operational standards.

Health and Safety

Ensure Retail Managers enforce health and safety compliance across all retail units, carrying out regular safety checks and maintaining 5* EHO standards.
Oversee health and safety training programmes, ensuring adherence to legal and company requirements.
Foster a culture of safety, ensuring that any issues are promptly addressed and tracked through shared reporting systems.

People Management

Mentor and develop Retail Managers, equipping them with the skills and confidence to lead their teams successfully.
Oversee the training and development of staff, including induction programmes and ongoing professional development initiatives.
Conduct regular one-to-one meetings with Retail Managers to provide feedback, assess performance, and set clear development goals.

Operational Excellence

Oversee day-to-day retail operations across the venue, ensuring seamless execution on both event and non-event days.
Drive productivity and efficiency during peak periods through proactive planning, resource deployment, and effective management.
Support Retail Managers in resolving operational challenges, ensuring all solutions align with the organisation's standards.

Performance and Business Development

Manage retail operations to exceed service standards and financial performance targets.
Implement and monitor KPIs, ensuring Retail Managers achieve measurable results.
Collaborate with the Deputy & Retail Operations Manager to identify and implement innovations that enhance operations and the customer experience.

Compliance and Reporting

Ensure all required legal documentation, risk assessments, and personnel files are maintained across all retail operations.
Regularly review and audit compliance practices across each retail unit, holding Retail Managers accountable for maintaining high standards.

About You:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.