Senior Quality Assurance Technician

East Kent Hospitals University NHS Foundation Trust; England; On-site; GBP 29,000 - 37,000; Full time

Job description

Job Summary

An exciting opportunity has arisen for an enthusiastic, highly motivated pharmacy technician or scientist to join our friendly and dynamic team to provide high quality of Quality Assurance within the pharmacy department.

You will also be part of the wider pharmacy team of highly professional and dedicated staff whose aim is to provide an excellent, patient-focused service.

Main duties of the job

The post holder will be specifically responsible for the management of the pharmacy quality system for the Pharmacy Department.

The post-holder will support the Quality Assurance Lead in promoting and facilitating the development of an effective Quality system, risk management, assurance, and compliance management across the Pharmacy department.

The day-to-day organisation and supervision of pharmacy Quality Assurance services under the direction of the Quality Assurance Lead.

Support the QC officer and the QA technician in planning, prioritising workload and task allocation and QA/QC training.

About Us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day.

Date posted

31 March 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

344-0263DCB

Job locations

Kent and Canterbury Hospital

Ethelbert Road

Canterbury

CT1 3NG

Job Description

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in Documents to download.

If you have further queries please don't hesitate to contact the line manager using the contact details below.

Person Specification

Qualifications

Essential

• Qualifications

Desirable

• GPHC registration

Requirements

Essential

• Experience of investigating incidents including creating timelines and supporting fact-finding/root cause analysis meetings.
• Experience with leading patient safety investigations.
• Experience of working to tight deadlines, setting priorities, and dealing with a varied workload.
• Experience of writing investigation reports.
• Ability to work on own initiative and make independent decisions.
• Experience of reviewing and improving systems within an NHS organisation.
• Organisational, prioritisation, time management, personal effectiveness, analytical and problem-solving skills of a consistently high standard.
• Maintaining attention to detail and accuracy.
• Excellent communication (written, oral, presentations) and interpersonal skills essential to exchange highly complex information to colleagues, patients, relatives, clinicians, and senior managers (both within and outside the Trust).
• Self-motivated and ability to motivate others/act as a role model.
• Ability to develop and implement new procedures.
• Ability to think methodically and operationally.
• A demonstrably high degree of emotional intelligence. Team player with drive and enthusiasm.
• Computing skills to include a working knowledge of Aseptics and Pharmacy/Trust IT systems (e.g., QPulse/JAC/Ascribe, Datix, PAS, etc.).
• Demonstrable proficiency in the use of Microsoft Office, PowerPoint, Word, Access, and Excel, and patient information systems, intranets, and the internet.
• Ability to deal with significantly distressing situations and complaints from patients, managers, and other Pharmacy Aseptic dispensing service stakeholders. Excellent customer care skills.
• Good Manufacturing Practice [GMP], Orange Guide, Farwell Report.
• Control Of Substances Hazardous to Health legislation.
• National Aseptic Services guidelines.
• Medicines and Healthcare products Regulatory Agency [MHRA] and licensing guidelines and standards.
• The audit process, internal and external.
• Btec in Pharmaceutical science and NVQ Level 3 in Pharmacy Services, Science degree, or Science manufacturing technician (SMT) qualification.
• Registration with General Pharmaceutical (GPhC) or Science Council.
• Evidence of Continuous Professional Development through a combination of long and short courses and study days to obtain knowledge of Pharmacy Technical Services plus knowledge of how to deal with a range of non-routine activities including answering queries and progress chasing.

Desirable

• Quality assurance experience within the Pharmaceutical industry.
• Previous hospital pharmacy experience.
• Ability to encourage others.
• Ability to prioritise and organise competing workloads yet retain sufficient flexibility to respond to new circumstances.
• Ability to organise and evaluate data, assessing its importance by creating and maintaining databases and spreadsheets.
• Ability to construct clear, grammatically correct letters and reports, presenting work accurately and neatly.
• Takes initiative and uses own judgement in anticipating and dealing with queries and problems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

Kent and Canterbury Hospital

Ethelbert Road

Canterbury

CT1 3NG

Employer's website

https://www.ekhuft.nhs.uk/patients-and-visitors/