Senior Quality Assurance and Compliance Manager

Job Description

Senior Quality Assurance and Compliance Manager

At Healthcare Business Solutions, we offer and provide numerous healthcare-based solutions to a variety of clientele. Whether it be patients, clinicians, or corporate businesses, we are always innovative. We consistently provide tomorrow’s solutions, today.

In the role of QA & Compliance manager you will be highly organised, have a proven track record of excellent performance under pressure and demonstrate excellent leadership and communication skills. You will support the on-going development of governance assurance processes, that meet the current and future requirements. You will be expected to work collaboratively and lead to embed a compliance and risk culture across HBSUK.

You will thrive in an environment of accountability, freedom of thought and rapid growth. Every day will be different, and together we will strive for excellence – always supporting each other to go the extra mile, never forgetting our mission.

To be considered for the role you will require the following:

Essential Criteria:

EDUCATION, QUALIFICATION AND TRAINING

• Degree educated

EXPERIENCE

• Audit, Governance
• Risk management
• ISO9001 and ISO27001
• BCP and operational resilience
• Management of Nonconformities/OFIs Actions
• Leadership
• Incident Management
• Complaint Management
• Policy Control and Management

KNOWLEDGE AND SKILLS

• Governance
• Information Governance knowledge
• Excellent communication, interpersonal and organisation skills.
• Excellent written skills.
• Competence in a wide range of IT systems (Visio, Teams, SharePoint, Excel, Word, PowerPoint).
• Ability to deliver to deadlines, work under pressure, manage own time, prioritise workload.
• Ability to problem solve.
• Ability to work autonomously and without supervision.
• Healthcare industry
• Ability to manage others
• Confident and assertive, while maintaining interpersonal sensitivity
• Acts of own initiative with the appropriate level of supervision
• Effective team player
• Ability to influence, persuade and manage conflict

Desirable:

EXPERIENCE

• Clinical qualification

KNOWLEDGE AND SKILLS

• ISO13485, ISO14001
• Knowledge of IT Software industry
• PSIRF/8D investigation experience
• Writing and delivering training
• Continuous improvement methodologies
• Working in private and NHS healthcare settings

OTHER JOB-RELATED REQUIREMENTS

Ability to work in a fast-paced environment

Within this position, you will mainly be:

• Support the development and maintenance of ISO9001, ISO27001, ISO14001 and ISO13485 systems. Maintain status as ISO19001:2015 lead assessor.
• Implementing, maintaining and managing risk management framework with support from CN&GO.
• Compiling KPI reports in a detailed, timely and accurate manner.
• Planning and regularly conducting internal audits and reviews to ensure execution of compliance and regulatory standards.
• Planning and supporting external audits and supporting client audits.
• Managing the CAPA database and providing detailed analysis of all nonconformities.
• Maintaining a register of all opportunities for improvements and continuous improvement projects.
• Coordinate and facilitate completion of identified company quality objectives.
• Oversight, publication, and maintenance of policies and procedures, ensuring all functions are compliant with their ISO standards.
• Prepare reports for senior management and clients as appropriate.
• Completion of annual client compliance requirements (Operational Resilience, BCP Exercises, Security Questionnaires).
• Support all activities relating to CQC Registration and Compliance.
• Ensure governance meetings and related data packs are accurate and reflect the meeting requirements.
• Ensuring appropriate management of compliance mailbox.
• Support the CN&GO in the development and delivery of training for Incidents, complaints and risk management across the business.
• Deputise for the CN&GO at meetings and in their absence when necessary.

Our Commitment to you

We are committed to building a diverse team of HBSUK who are smart, nice, and get things done where everyone at HBSUK is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all HBSUK employees belong and thrive. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.

If this opportunity is something which appeals to you, get in touch today, so we can ensure you have the best experience throughout your search.